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Covered2go: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.85 (1401 reviews)

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4.86

Based on 1,401 reviews, last reviewed 17th Oct 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

12%

2 star

Latest highest rating:

5

My go to holiday company. Always easy to deal with,have taken out holiday insurance about 6 times,always found reasonable rates. Reviewed on: 17th October 2024

Latest lowest rating:

1

Avoid I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go t... Read more Reviewed on: 20th December 2023

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About this product

Are you on holiday soon and looking for a new travel insurance company? Read our Covered2go reviews to help you decide if they might fir the bill for your policy requirements. Whether single or multi-trip, specialist cover, or sports travel, read or write reviews of travel insurance on Smart Money People to help others! Your Covered2go help others make better decisions about their cover

Covered2go Travel Insurance reviews (1401)

Review of the Covered2go, Travel Insurance:

Avoid

I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go to the police to report the loss in 24h. It's bad enough being targeted and then robbed of your mobile, while traveling solo in a country where not many people can speak English. I had to first block access to my mobile, so I had to find a public computer first, then go to buy a new handset, by that time it was already late in the evening and the day after I had a 2-day tour I already paid for. I could have not done any better, but the company refuses to pay despite me having produced all the requested documents (minus the police report). I sent them the receipt of the purchase of the new phone: I don't go and buy a phone in Colombia at 8pm on a Sunday because I have nothing better to do. They're objective is getting a 5 star review when you purchase from them. When you need to claim, then they pass you to a third party who will do everything to avoid paying. Stay away! Reviewed on: 20th December 2023

Reply from Covered2go Good Morning, Thank you for taking the time to leave us a review. We are sorry to learn of the circumstances which occurred during your recent trip to Colombia. As an insurance broker, our responsibility is to assist customers with the purchase of the insurance policy and help with any cover queries or policy amendments/cancellations. All Claims are investigated by the Underwriters of our policies, Millstream Underwriting Limited. As we are not authorized to assist with claims, our Trust Pilot review emails are sent out shortly after you have purchased a policy to allow you to reflect on the experience you had with regards to the policy sale. As do all insurance policies, we do have Terms, Conditions and Exclusions which we do encourage all customers to read through within 14 days of purchasing the policy. We would be happy to look into this further for you with the assistance of Millstream, however, in order for us to do this please could you contact us via email: [email protected]. Best wishes, Shannon Response date: 21st December 2023

Great Company

Excellent company. Great Price. Highly Recommended. Reviewed on: 13th September 2023

Exemplar in the travel insurance market

An insurance company that really seems to care about their customers. I'll be travelling again soon and renewing my annual cover. The website tells you all you need to know and their communications are exemplary. Reviewed on: 13th September 2023

Highly Competitive

I have always found Covered 2 Go to be highly competitive on price and very straightforward to book with - would highly recommend Reviewed on: 13th September 2023

Great customer service

Called them they called straight back were informative and professional Reviewed on: 13th September 2023

Human touch when you need it

A straightforward process. I will always be grateful to Covered2Go for their support in an emergency Reviewed on: 13th September 2023

The Best By Miles

When I had to make a claim it was dealt with quickly and efficiently. Which is the whole point of travel insurance. Reviewed on: 13th September 2023

One of the best in which survey

One of the best in which survey travel insurance, covered ll my needs in our holiday t good price Reviewed on: 13th September 2023

Great policy

This company gives superb travel insurance so I was able to travel the world knowing that I am covered well Reviewed on: 13th September 2023

Excellent travel insurance providers

Took out gold annual cover with covered2go last November as we go on holiday to Spain and Canaries up to 4 times per year. So glad we had cover in place when my wife broke her arm 1 week before we were heading for Tenerife. Covered2go dealt with our claim for cancellation costs quickly and efficiently. Will be insuring with them again but sincerely hope we don’t have to claim again. But when we needed them, they were there. Reviewed on: 13th September 2023

Clear and easy to use

Great website, zero confusion, affordable, nice online vibe. Reviewed on: 13th September 2023

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