Debenhams Gadget Insurance Reviews

  Ratings based on 14 reviews       Last review 2 months ago    
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A well known UK department store, Debenhams also offers a wide range of own-branded insurance products including Debenahms Gadget Insurance. Debenhams Gadget Insurance is arranged and administered by Taurus Insurance Services Limited, an insurance...

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A well known UK department store, Debenhams also offers a wide range of own-branded insurance products including Debenahms Gadget Insurance. Debenhams Gadget Insurance is arranged and administered by Taurus Insurance Services Limited, an insurance intermediary licenced and authorised in Gibraltar by the Financial Services Commission under Licence Number FSC00757B and authorised by the Financial Conduct Authority (FCA) in the UK. You can write your own Debenhams Gadget Insurance reviews at Smart Money People to help other people find out what life as a Debenhams Insurance customer is really like.

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Average

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Debenhams Review Insight

What are people saying in their reviews?

Customer Service

67% of feedback is Process related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: Online

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14 reviews

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Should be disgusted with themselves

-100 STARS THAT IS HOW... Read more

-100 STARS THAT IS HOW BAD!!

PLEASE I BEG YOU DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE!1

WOULND NOT WISH THIS COMPANY ON MY WORST ENEMEY!! Thats how bad they are!!

Just do not do it - there are millions better one. I have has all different types of insurance but this beyond belief of how bad!

I just seriously how can this company be still operating.

Reviewed on 18th November 2020
jag's avatar
jag
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AVOID IF YOU CAN!!

Avoid these guys were possible. They have had my laptop for over a month now only for me to finally get a hold of them and them to say they wont fix it (despite me paying for insurance for three years) will offer me vouchers instead and are refusing... Read more

Avoid these guys were possible. They have had my laptop for over a month now only for me to finally get a hold of them and them to say they wont fix it (despite me paying for insurance for three years) will offer me vouchers instead and are refusing to send the laptop back as apparently they now own it and all their contents. Very shady people.

Reviewed on 17th November 2020
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KATIE
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DISGRACEFUL

I have been discussing this with taurus for weeks. It seems they will do anything to avoid paying out.... Read more

I have been discussing this with taurus for weeks. It seems they will do anything to avoid paying out.

Be warmed !! THEY WILL DO ANYTHING TO AVOID PAYING OUT

Be warned ! they seem happy to fix phones etc. However, reading the reviews it seems when you actually lose your phone they don't want to pay you...they don't want to fork out the big bucks to pay and will find any reason to refute your claim! If you look at other review websites they have significantly lower scores!

I am nothing short of disgusted with this service. I have never dealt with such a badly run company in my life, asking for all manner of documents such as travel documents (even though I lost my phone in the UK) and all in the obvious hope I would get bored and give up!

Well...I have no intention on giving up and I will go to the ombudsman, resolver etc until this is fixed and Taurus do the right thing and pay me what I am owed !!

Also, whilst this claims process has been dragged out unnecessarily, they have charged me again for this months insurance...insurance for what...the phone is lost! Seems like more ways to squeeze money.

PLEASE EVERYONE AVOID AND SIMPLY PICK A MARGINALLY MORE EXPENSIVE PROVIDER - IT WILL SAVE YOU A LOT OF TIME AND HASSLE !!!

Reviewed on 10th February 2020
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b park
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Mess around

I’ve had to send a broken phone back 3 times and it’s still not working. They’ve now offered me a third of the cost of the phone as a replacement. Don’t touch this company and make sure you read the terms and conditions!!!

Reviewed on 30th January 2020
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Tommy McAndrew
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Excellent service

Made a claim online for a damaged mobile phone and this was approved the following working day. Able to take the phone to an Apple Store to be repaired and charge back to the insurance which makes the process a lot easier and less stressful.

Reviewed on 3rd July 2019
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Cameron
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They dont'y pay out

Unless you tick all the boxes exactly, they don't pay out. You are better of keeping your money in your pocket. They will always find a reason not to pay

Reviewed on 22nd March 2019
Robert Copley's avatar
Robert Copley
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Mr Nas

Please do not take a policy. It may say Debenhams but they have nothing to do with Debenhams store. They refurbish mobile phones are not purchased from the UK for example on the iphone I received is not covered under the manufacturers warranty in uk... Read more

Please do not take a policy. It may say Debenhams but they have nothing to do with Debenhams store. They refurbish mobile phones are not purchased from the UK for example on the iphone I received is not covered under the manufacturers warranty in uk because it was Registered in Cyprus. This company is a waste of time please please spend your money wisely do not look at the name Debenhams Gadget insurance scam scam

Reviewed on 10th March 2019
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Mr nas
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The worst insurance company EVER

What a absolute joke of a company!! Debenhams should be ashamed to be associated with such a company, promise the best service and cover.... couldn’t be further from the truth!!! Do not take policy out.

Reviewed on 11th February 2019
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Jenna
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Nasir

This company is literally after your money do not think that the name Debenhams gadget insurance is part of Debenhams it is NOT. I made a claim which was accepted after they wanted a picture of me next to my passport ID and all the other relevant... Read more

This company is literally after your money do not think that the name Debenhams gadget insurance is part of Debenhams it is NOT. I made a claim which was accepted after they wanted a picture of me next to my passport ID and all the other relevant documents the time. It tookthem to process the claim two weeks each time you email it takes 48 hours for them to give Reply back Do you have given me a replacement handset which is not Purchase the UK After I did a check on the Apple site the phone does not even have warranty. Apple help with any issues So I made a complaint and I’m not happy with this replacement handset as it’s not a UK handset. Since I’ve given all the proof I’m raised a complaint in reply they said we have to cancel your policy due to a high number of claims. this is my second claim in nearly 8 months I would not recommend this company to anyone really bad attitude over the phone and when you asked them a question in reply you get please hold the line for one minute lol It’s a bunch of monkeys under the side

Reviewed on 11th December 2018
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Nas
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do not buy

they will do anything to halt your claim, they want in date passports receipts with the correct wording, they even want a repair history of the phone, icloud screenshots, utility bills, council letters, proof of blacklisting, proof of usage proof of... Read more

they will do anything to halt your claim, they want in date passports receipts with the correct wording, they even want a repair history of the phone, icloud screenshots, utility bills, council letters, proof of blacklisting, proof of usage proof of purchase, absolute con do not buy it has taken months of work and stress easier to just buy a new phone than to waste so much money and time with this company.

Reviewed on 30th May 2018
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Phil Williams
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Terrible insurance AVOID

Debenhams gadget insurance have had my phone in for repair for over three weeks now. They use a company called Greenbridge technology who are worse than useless! No communication, no answer to emails etc

Reviewed on 12th January 2017
paula keenan's avatar
paula keenan
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AVOID!!

My phone had water damage so I rang to make a claim they said I had to get proof of purchase and proof of useage first they said proof of useage wasn't right so I got another then the proof of purchase wasn't right so I got another then proof of... Read more

My phone had water damage so I rang to make a claim they said I had to get proof of purchase and proof of useage first they said proof of useage wasn't right so I got another then the proof of purchase wasn't right so I got another then proof of useage again! It took me a month before I even sent my phone away after numerous phone calls! Then I had to wait another week for then to test my phone then nearly another week for them to send me a new one. If all this wasn't bad enough my new phone broke after less than a month! Avoid this company!

Reviewed on 20th December 2016
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Emma
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Terrible- do not waste your money

They claim to replace your phone in the case of theft within 24 hours of a claim being approved but they have made me wait 8 days so far. They do not listen to your concerns and you have to call 3 or 4 times a day for updates. Very slow staff and poor... Read more

They claim to replace your phone in the case of theft within 24 hours of a claim being approved but they have made me wait 8 days so far. They do not listen to your concerns and you have to call 3 or 4 times a day for updates. Very slow staff and poor practices. Go with Endsleigh instead.

Reviewed on 23rd August 2016
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Marie Coleman
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good value

mobile and gadget insurance good value no quibble payout

Reviewed on 16th June 2016
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shirley seton
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