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Review of the Debenhams, Gadget Insurance:

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DISGRACEFUL

I have been discussing this with taurus for weeks. It seems they will do anything to avoid paying out. Be warmed !! THEY WILL DO ANYTHING TO AVOID PAYING OUT Be warned ! they seem happy to fix phones etc. However, reading the reviews it seems when you actually lose your phone they don't want to pay you...they don't want to fork out the big bucks to pay and will find any reason to refute your claim! If you look at other review websites they have significantly lower scores! I am nothing short of disgusted with this service. I have never dealt with such a badly run company in my life, asking for all manner of documents such as travel documents (even though I lost my phone in the UK) and all in the obvious hope I would get bored and give up! Well...I have no intention on giving up and I will go to the ombudsman, resolver etc until this is fixed and Taurus do the right thing and pay me what I am owed !! Also, whilst this claims process has been dragged out unnecessarily, they have charged me again for this months insurance...insurance for what...the phone is lost! Seems like more ways to squeeze money. PLEASE EVERYONE AVOID AND SIMPLY PICK A MARGINALLY MORE EXPENSIVE PROVIDER - IT WILL SAVE YOU A LOT OF TIME AND HASSLE !!! Reviewed on: 10th February 2020

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