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Diamond Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 4.01 (106 reviews)

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3.98

Based on 106 reviews, last reviewed 23rd Aug 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

27%

11%

Latest highest rating:

5

Wouldn’t change for the world I have been with Diamond for multiple years and wouldn’t change unless something went drastically wrong, constantly helpful, great value for money and... Read more Reviewed on: 23rd August 2024

Latest lowest rating:

1

Car Insurance I've been with this insurance company for nine years. Nine years without an accident, it was time for another renewal of the insurance policy. The sud... Read more Reviewed on: 12th June 2023

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About this product

At Smart Money People, we collect Diamond car insurance reviews from genuine customers to give you some insight into what you can expect as a Diamond policyholder.

Diamond was founded in 1997, specialising in car insurance policies for new female drivers, offering handbag cover and child car seat cover included within its standard policies. Today, Diamond also provides insurance to male drivers, as well as offering a range of insurance products to cover home, travel and landlords.

If handbag cover up to £300 included in Diamond’s standard policies has caught your eye, check out the Diamond car insurance reviews to see what genuine customers have to say about their policies. Perhaps handbag cover isn’t a priority for you, but a low-cost premium is? Or perhaps you want the option of adding legal cover or courtesy car cover to your policy? Whatever your needs, check out Smart Money People’s reviews to make an informed decision about your next provider.

Have you had a car insurance policy with Diamond? Leave an honest review today so we can help people like you make better decisions. Why did you choose to be insured with Diamond, and were you satisfied throughout the term of your policy? Have any issues arisen? Have you had any experience with the customer service team? Whether good or bad, share your experience with other drivers today by leaving a Diamond car insurance review on Smart Money People.

Diamond Insurance Car Insurance reviews (106)

Review of the Diamond Insurance, Car Insurance:

Avoid at all costs

I had an accident on the 27th of July from the moment I called diamond I had nothing but total inconvenience. The customer service is appalling. Nothing is ever actioned when they say they will. Escalating concerns to managers doesn't resolve any issues you have. When you have to make a claim it is extremely stressful, I've been in floods of tears as I am promised things but nothing is actioned accordingly. This is the last thing you want to be dealing with when you are involved in a car crash and had injurys from that to deal with. No one has ever called me back from he 27th except a manager who called me today 4th Aug at 3pm with more bad news. I have had to call them numerous times a day to be told conflicting information and nothing is ever resolved!!! I was advised my car was total loss on Friday 28th but took them till Wed 2nd of august to be made offer which at first was insulting and the increased it which was still below value and told that nothing more can be done and that was the best offer they could give and I was promised in writing via email and on phone call that day that I will receive payment bia CHAPS by Friday at 12pm. Today Friday 4th Aug morning came nothing in bank so called up to be instructed not to worry payment is processed and I will get it by 12pm. 12pm came no payment I called yet again advised error processing payment at there end and it will be another 48hrs I explained I don't have another 48hrs to wait for this to be resolved. I've taken time off work I've been extremely stressed through the whole process I wanted payment today accounts advised this wasn't possible. I escalated my concerns to various managers through today only one called me back advised nothing more can be done and she will call me on Monday to make sure payment is sent. I expressed my concerns about the customer service I have received throughout the whole process and I will making relevant complaints the duration of this weekend and posting on social media the complaint I have as its appalling. I have a list of call handlers names, I have spoken to on various occasions and each one having to explain my situation. I asked for a copy of all transcripts and communication I have had with the company since last Thursday emailed to me in writhing as I am really unhappy with the service that's been provided!!! I put a deposit down on a car to pay remaining balance this afternoon with my settlement figure which I didn't receive so I have lost out in more money thought the inconvenience of this company!!!!!!!!!. Reviewed on: 4th August 2017

Wouldn’t change for the world

I have been with Diamond for multiple years and wouldn’t change unless something went drastically wrong, constantly helpful, great value for money and just wouldn’t change online portal is super easy to use and prevents having to make pointless phone calls and possibly risk being on hold for a long period. Would 100% reccomend Diamond as a whole! Reviewed on: 23rd August 2024

Car insurance review

Easy to deal with. Competitive rate. Reviewed on: 22nd August 2024

Car Insurance

I've been with this insurance company for nine years. Nine years without an accident, it was time for another renewal of the insurance policy. The sudden price jumped £200 over the previous year for no reason at all. From 344£ to 544£ Reviewed on: 12th June 2023

Avoid like the plague!

I’ve been with this company for 11 years and they’ve raked up their prices every year. I had an accident that wasn’t my fault last year and their legal team have been appalling! After being quoted double for my renewal, they were very unhelpful and would only offer £20 off per month, which is still more than double most of their competitors. Avoid like the plague! You don’t get what you pay for from this company! Reviewed on: 17th March 2023

Very good service

Never had a issue always been wonderful and happpy to help. Reviewed on: 12th October 2022

great customer service

excellent customer service to help me find the best price for my multi car policy Reviewed on: 26th September 2022

Really friendly

Really friendly advisors every time I've contacted them. Website is very user friendly and it's easy to chat online. Reviewed on: 16th August 2022

Love them!

I've been with Diamond for a long time now, at least 5 years or more! They have never given me a bad experience. Always helpful on the phone and the online portal is easy to navigate. Prices are always good and competitive and rollover prices are always fair. Definitely recommend Reviewed on: 12th August 2022

Incredibly helpful

They have always been very helpful and supportive and fair. Would always go back to them. Really well organised Reviewed on: 12th August 2022

Overseas no claims bonus discount

Diamond was the only one to accept my overseas non claims bonus discount on a time I needed the most and all the other quotes were prohibitive.i will be forever grateful to Diamond for that. I also had to deal with them with two incidents and they were brilliant. Would highly recommend. Reviewed on: 14th February 2022

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