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Direct Line: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.3 (33 reviews)

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4.11

Based on 33 reviews, last reviewed 24th Sep 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

70%

12%

Latest highest rating:

5

Best cover and price I could find... Best cover and price I could find and never quibbled about paying the stuff out dog was covered for Reviewed on: 24th September 2024

Latest lowest rating:

1

Any excuse to turn down claim. Insured for 5 years, never made a claim until now when my dog had an ear infection requiring treatment costing over £500. Never thought for a moment t... Read more Reviewed on: 11th September 2023

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About this product

If you’re looking for a new pet insurance provider, gain valuable insight by reading customer reviews. We collect Direct Line pet insurance reviews to help you understand what life as a Direct Line customer is really like.

Direct Line offers pet insurance policies for cats and dogs, with a multi-pet discount available too. Choose between Essential and Advanced cover, depending on how comprehensive you need your policy to be. Make your policy more secure with additional extras, such as third party liability and overseas travel cover. All policies come with 24/7 vet access.

If Direct Line sounds like the right insurer to protect your pet, learn more by reading our reviews. Find out why policyholders chose Direct Line and whether it has lived up to their expectations. Learn what animal customers have insured and which policy they chose. Find out how comprehensive Direct Line’s policies really are. Read all of this and more in our Direct Line pet insurance reviews.

Our mission is to use the power of your reviews to help people make more successful choices. Have you had a pet insurance policy with Direct Line? Share your honest experience with our Smart Money People community to help other pet owners just like you. Tell us what policy you opted for and whether you were satisfied with the cover you received. Detail any experience you may have had with the customer service team or claims process. Would you renew your policy with Direct Line? Whether good or bad, leave a Direct Line pet insurance review today.

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Direct Line Pet Insurance reviews (23)

Best cover and price I could find...

Best cover and price I could find and never quibbled about paying the stuff out dog was covered for Reviewed on: 24th September 2024

Claiming for Vets fees

It was easy to claim for our cats treatment at the Vets. Using their online claims form. Reviewed on: 24th August 2024

Dog and Cat Insurance

Direct Line entered both Dog and Cat on one policy. Other insurers required separate policies. Direct Line were £15 per month cheaper than Pet Plan. Reviewed on: 24th August 2023

Fantastic Insurance and Kind as well

My cat sadly had to be put down and was insured through Direct Line. The vets told me that they could communicate with Direct Line for payment, so all I had to do was fill out a short form and everything was dealt with. Direct Line then got in touch to let me know the claim had gone through and also to pass on their condolences. Fantastic service at a really difficult time. Reviewed on: 24th August 2023

Great easy to use pet insurance

Easy to use pet insurance meaning you don't have to worry if things go wrong. In addition I find the access to online vet services excellent Reviewed on: 14th August 2022

Excellent Product!

Been with DL for pet insurance for some years now. Sadly had to use the policy for an injury to my cat last year. They dealt with my claim efficiently, sympathetically and made me feel my pet mattered. Thankfully a full recovery was achieved. They dealt with the Vet direct so once I had paid the excess all the stress was taken away and I could concentrate on my cats recovery. Reviewed on: 15th September 2021

Great Pet Insurance Company

I've only ever had positive experiences with Direct Line Pet Insurance. The premiums are fair and affordable, and the staff are very helpful and friendly. Thankfully I've not had to claim yet, but the process has been explain thoroughly and based on other's experiences, I don't believe I'll have any problems if/when I do need to make a claim. Reviewed on: 11th August 2021

Great pet insurance

Pay quickly. Can Emil claims, give brake down to vets about what’s been paid or not Reviewed on: 19th July 2021

Great comms

Great comms and a lovely service where I can call a vet to talk through my pets symptoms before booking in with a chargeable vet. Reviewed on: 6th September 2020

Pet insurance help

Direct line are always so easy to deal with, our vet just sends off the forms for us. Although they are extra busy during Covid they have kept us updated on the claim process. Would always recommend. Reviewed on: 5th September 2020

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