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Direct Line: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.3 (33 reviews)

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3.92

Based on 33 reviews, last reviewed 24th Sep 2024

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

70%

12%

Latest highest rating:

5

Best cover and price I could find... Best cover and price I could find and never quibbled about paying the stuff out dog was covered for Reviewed on: 24th September 2024

Latest lowest rating:

1

Any excuse to turn down claim. Insured for 5 years, never made a claim until now when my dog had an ear infection requiring treatment costing over £500. Never thought for a moment t... Read more Reviewed on: 11th September 2023

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About this product

If you’re looking for a new pet insurance provider, gain valuable insight by reading customer reviews. We collect Direct Line pet insurance reviews to help you understand what life as a Direct Line customer is really like.

Direct Line offers pet insurance policies for cats and dogs, with a multi-pet discount available too. Choose between Essential and Advanced cover, depending on how comprehensive you need your policy to be. Make your policy more secure with additional extras, such as third party liability and overseas travel cover. All policies come with 24/7 vet access.

If Direct Line sounds like the right insurer to protect your pet, learn more by reading our reviews. Find out why policyholders chose Direct Line and whether it has lived up to their expectations. Learn what animal customers have insured and which policy they chose. Find out how comprehensive Direct Line’s policies really are. Read all of this and more in our Direct Line pet insurance reviews.

Our mission is to use the power of your reviews to help people make more successful choices. Have you had a pet insurance policy with Direct Line? Share your honest experience with our Smart Money People community to help other pet owners just like you. Tell us what policy you opted for and whether you were satisfied with the cover you received. Detail any experience you may have had with the customer service team or claims process. Would you renew your policy with Direct Line? Whether good or bad, leave a Direct Line pet insurance review today.

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Direct Line Pet Insurance reviews (33)

Amazing service

During and extremely sad and grief stricken time when losing my beloved pet, direct line could not have dealt with the situation on a kinder, more compassionate way. They made every claim easy and straight forward and I genuinely felt the people I was talking to cared. Forever grateful. Reviewed on: 9th September 2018

No problems

We have a diabetic cat and they deal directly with the vets on an ongoing basis making it extremely easy and manageable for us, taking any stress away from the process. Reviewed on: 17th July 2018

This insurance has helped up with some unexpected bills

As the owner of three cats, we rack up many trips to the vets, and Direct Line pet insurance has saved us thousands. Quick and easy and sympathetic and they deal directly with the vets office. From Mog's heart disease to Charlies eye infections, the help we have received with claims has been invaluable. Reviewed on: 30th September 2017

Average

Although direct line eventually paid out for my dogs hydrotherapy sessions there was a lot of confusion and I ended up having to put in the claim three times before it was processed. Reviewed on: 22nd September 2017

Easy to use

They offered by far the best deal for my dog's insurance, and easy to arrange online Reviewed on: 6th September 2017

Excellent service at a difficult time

We have used Direct Line to insure our pet cats for years. Sadly our cat Mog was diagnosed with a rare heart complaint which was very traumatic and worrying as several overnight stays at the vets were incurred plus endless tests. Direct Line after one initial call dealt with the vets team meaning we didn't have to worry about paying the bills for Mogs care. They took great care of her and made sure the rest of her time with us was pain free and comfortable until she passed away peacefully. I reccomend Direct Line pet insurance to anyone. Reviewed on: 17th July 2017

Customer Service really good

I recently renewed my pet insurance with Direct Line and wasn't happy with the original quite I was given. So I called and spoke to an adviser. He talked me through all my insurance products and offered me a great deal that was the best and cheapest on the market. Reviewed on: 28th April 2017

Easy

Great coverage for a reasonable price and simple to renew. Reviewed on: 29th August 2016

Pet Insurance Claim

Great company to deal with - dealt with my claim quickly and efficiently with understanding regarding the situation. Would choose every time Reviewed on: 8th August 2016

CheekyCharges Campaigner

I had a bad experience when I first took insurance out for my new puppy. We took her to the vets as a precautionary measure when she had loose bowels due to her new food. This visit overlapped with us taking the policy out and Direct Line put 2 year conditional exclusions on her policy regarding her whole body, bar her head. It was very difficult to communicate with them. Reviewed on: 13th March 2016

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