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Direct Line: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.3 (33 reviews)

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3.92

Based on 33 reviews, last reviewed 24th Sep 2024

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

70%

12%

Latest highest rating:

5

Best cover and price I could find... Best cover and price I could find and never quibbled about paying the stuff out dog was covered for Reviewed on: 24th September 2024

Latest lowest rating:

1

Any excuse to turn down claim. Insured for 5 years, never made a claim until now when my dog had an ear infection requiring treatment costing over £500. Never thought for a moment t... Read more Reviewed on: 11th September 2023

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About this product

If you’re looking for a new pet insurance provider, gain valuable insight by reading customer reviews. We collect Direct Line pet insurance reviews to help you understand what life as a Direct Line customer is really like.

Direct Line offers pet insurance policies for cats and dogs, with a multi-pet discount available too. Choose between Essential and Advanced cover, depending on how comprehensive you need your policy to be. Make your policy more secure with additional extras, such as third party liability and overseas travel cover. All policies come with 24/7 vet access.

If Direct Line sounds like the right insurer to protect your pet, learn more by reading our reviews. Find out why policyholders chose Direct Line and whether it has lived up to their expectations. Learn what animal customers have insured and which policy they chose. Find out how comprehensive Direct Line’s policies really are. Read all of this and more in our Direct Line pet insurance reviews.

Our mission is to use the power of your reviews to help people make more successful choices. Have you had a pet insurance policy with Direct Line? Share your honest experience with our Smart Money People community to help other pet owners just like you. Tell us what policy you opted for and whether you were satisfied with the cover you received. Detail any experience you may have had with the customer service team or claims process. Would you renew your policy with Direct Line? Whether good or bad, leave a Direct Line pet insurance review today.

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Direct Line Pet Insurance reviews (33)

Good insurance company

I'm very happy with my insurance. Customer service is good. I've had no problems at all with any of my claims. Getting a bit expensive now but I'm in my 5th year with a very poorly boxer. I wouldn't change because I've heard some companies will do anything to avoid paying out. Reviewed on: 25th November 2015

why I chose Direct Line

After doing my research I found Direct Line had the best value for money, no percentage of claim in addition to the excess. I had a couple of queries which were quickly answered by a quick phone call. Reviewed on: 25th November 2015

Good customer services

When it was time to renew the insurance cost had gone up by £10 a month, which was about a 30% increase! As I had not made a claim I rang up to see if I could get a better deal. The customer service agent was polite, friendly and really helpful. They checked my account and gave me a loyalty discount and discussed ways in which I could reduce the cost further. Reviewed on: 25th August 2015

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