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Dudley Building Society: Savings reviews

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4.88
Based on 3,522 reviews, last reviewed 30th May 2025
18% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

In branch service review Good customer facing service. Friendly staff. Reviewed on: 28th May 2025
Verified source

Latest lowest rating:

1

What an effort to open an account Firstly which queue?? transactions or admin.I was told to go to transactions then given a form to complete myself .I completed the form on a corner ta... Read more Reviewed on: 30th May 2025
Karen C's avatar
Karen C
Read all reviews See your review

About this product

Dudley Building Society savings reviews can help you to find out more about life at Dudley Building Society. How easy is it to contact Dudley Building Society? And how friendly are they? Our Dudley Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Dudley Building Society Savings reviews (3522)

Review of the Dudley Building Society, Savings:

In branch service review

5
I have used the building society for sixty years. I have been very pleased with the help I received today. Reviewed on: 26th October 2024
Verified Member's avatar
Verified Member

What an effort to open an account

1
Firstly which queue?? transactions or admin.I was told to go to transactions then given a form to complete myself .I completed the form on a corner table & returned to the counter to then be advised that they were unable to complete & that the book would be posted as they were so busy!My frustration was the fact that there was nobody else in the branch & whilst I was completing my form the staff had time to talk about their weekend antics .In the background I heard a gentleman talking about the fact there would be more complaints from customers about something.My husband had rushed from work so had made a special effort to go into the branch to sort this account that day so I wasn’t happy how we were treated.I did however insist that this be done there & then so the staff member in the admin section reluctantly agreed to complete it as the other member of staff now only did transactions. This used to be such a happy place to visit & customer service was always the best so I really don’t know what has happened!The Dudley always had such high standards.If this is the way forward then I feel sorry for people who struggle with form filling etc as the Dudley used to be the place where one could always rely on help & excellent customer service. Reviewed on: 30th May 2025
Karen C's avatar
Karen C

In branch service review

5
Good customer facing service. Friendly staff. Reviewed on: 28th May 2025

In branch service review

5
Branch service is second to none. Reviewed on: 28th May 2025

In branch service review

5
Prefer 2 counters to be the same level. Reviewed on: 28th May 2025

In branch service review

5
Friendly staff and very helpful. Reviewed on: 28th May 2025

In branch service review

5
Convenient location, friendly staff. Community feel about the branch. Having a passbook. Reviewed on: 28th May 2025

In branch service review

5
Easy to make contact. Very patient and efficient also approachable. Reviewed on: 28th May 2025

In branch service review

5
Jo friendly and went that bit extra. Reviewed on: 28th May 2025

In branch service review

5
First visit, very helpful and pleasant. Reviewed on: 28th May 2025

In branch service review

5
Friendly service, always very helpful. Reviewed on: 27th May 2025

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