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EasyJet: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.62 (17 reviews)

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2.62

Based on 17 reviews, last reviewed 29th Aug 2026

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

5 star

2 star

88%

Latest highest rating:

4

I've a journey from London to barcelona which was go... I've a journey from London to barcelona which was good, but I've experience really rude customer service Reviewed on: 5th June 2024

Latest lowest rating:

1

Broken claim portal prevents online submission I’ve spent the past few days trying to submit a claim on their online portal, but the site simply doesn't work. I filled in every single required box ... Read more Reviewed on: 29th August 2026

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EasyJet Travel Insurance reviews (17)

Broken claim portal prevents online submission

I’ve spent the past few days trying to submit a claim on their online portal, but the site simply doesn't work. I filled in every single required box and kept all my attached documents well under the 10 MB limit. Yet, every time I hit the "Submit" button, the page just reloads for a second or two and leaves me on the exact same page. There are no error messages to explain what’s wrong, and I’ve tried submitting on three different devices (my phone and two laptops) with the same result every time. My paperwork is completely ready to go, but their glitchy submission page makes it impossible to actually send it off. Reviewed on: 29th August 2026

Appalling service.

Appalling service. Long- winded, protracted and unsatisfactory resolution Reviewed on: 26th June 2026

Easyjet customer service and insurance horrible.

Damaged our suitcase. Arrived late at night so impossible to report at the time. Fortunately not deadly- suitcase unusable but contents ok. Replacement suitcase only 45 euros from Palermo Street market. Again not deadly, but some money and lots of inconvenience. But getting any response gas been stupid. When you're miles from home it's impossible to even get started on the forms. Reviewed on: 18th June 2026

My handbag was stolen with my purse, mobile phone, b...

My handbag was stolen with my purse, mobile phone, bank cards etc. Collinson - Easyjets insurance company are treating me like a fraudster. Reviewed on: 25th June 2025

My dad past away before the flight.

My dad past away before the flight.I have tried to sort out the refundation bcs we had the insurance. today after neraly 4 month they wrote me , they wont pay me anything bcs my dad was actually terminaly ill before the fliht so I have no right to have any money back. While we were buying tickets he was is good condition. he had cancer 5 yrs and so he want to have nice flight for rugby match. He died 1 month before the flight. Why we are doing this insurance for ilnest and if pasenger is not ok for the flight ?? For what? We have the right to have money back ( it s was a lot ) becasue he died, he didnt choose not to fly with you !!!Never ever again i will do this travel insurance Reviewed on: 24th April 2025

Shockingly bad

As others have said - this insurance is a waste of time and money. I couldn’t even get my policy documents from them the despite numerous calls and emails. Had to go on holiday without any idea of my insurance coverage. Shockingly bad Reviewed on: 27th March 2025

Their travel insurance is a scam.

I had a travel insurance with them. First time our flight was delayed several ours, we missed the last public transport, taxi costed a fortune. EasyJet insurance paid £0. Second time our flight was delayed but this time I only claimed for my damaged luggage (slashed) and stolen items (perfume etc) and easyJet paid £0. It is a totally pointless insurance. They just take your money and make excuses why they wont pay anything. I will definitely not buy insurance from easyJet again. Reviewed on: 1st January 2025

pointless to buy an insurance from Easyjet

It is completely pointless to purchase an insurance from Easyjet. I filed a claim, provided all information and all the documents requested. No response. Contacted their useless customer service. Never heard back from them. It is a rip off. They just take the money and that's it. Reviewed on: 23rd September 2024

I've a journey from London to barcelona which was go...

I've a journey from London to barcelona which was good, but I've experience really rude customer service Reviewed on: 5th June 2024

They are useless. Save your money

Was attacked by an XL Bully dog 2 weeks before our departure to a holiday in Spain. Have been trying to make a claim including paying for a medical form to be completed by a private doctor. They have at last agreed to honour the claim but will not compensate a full refund of the flights. instead offering a voucher for a future flight. THIS IS FRAUD Reviewed on: 11th March 2024

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