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EasyJet: Travel Insurance reviews

Name: Travel Insurance
Rating: 1.36 (14 reviews)

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1.22

Based on 14 reviews, last reviewed 25th Jun 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

5 star

2 star

86%

Latest highest rating:

4

I've a journey from London to barcelona which was go... I've a journey from London to barcelona which was good, but I've experience really rude customer service Reviewed on: 5th June 2024

Latest lowest rating:

1

My handbag was stolen with my purse, mobile phone, b... My handbag was stolen with my purse, mobile phone, bank cards etc. Collinson - Easyjets insurance company are treating me like a fraudster. Reviewed on: 25th June 2025

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EasyJet Travel Insurance reviews (14)

My handbag was stolen with my purse, mobile phone, b...

My handbag was stolen with my purse, mobile phone, bank cards etc. Collinson - Easyjets insurance company are treating me like a fraudster. Reviewed on: 25th June 2025

My dad past away before the flight.

My dad past away before the flight.I have tried to sort out the refundation bcs we had the insurance. today after neraly 4 month they wrote me , they wont pay me anything bcs my dad was actually terminaly ill before the fliht so I have no right to have any money back. While we were buying tickets he was is good condition. he had cancer 5 yrs and so he want to have nice flight for rugby match. He died 1 month before the flight. Why we are doing this insurance for ilnest and if pasenger is not ok for the flight ?? For what? We have the right to have money back ( it s was a lot ) becasue he died, he didnt choose not to fly with you !!!Never ever again i will do this travel insurance Reviewed on: 24th April 2025

Shockingly bad

As others have said - this insurance is a waste of time and money. I couldn’t even get my policy documents from them the despite numerous calls and emails. Had to go on holiday without any idea of my insurance coverage. Shockingly bad Reviewed on: 27th March 2025

Their travel insurance is a scam.

I had a travel insurance with them. First time our flight was delayed several ours, we missed the last public transport, taxi costed a fortune. EasyJet insurance paid £0. Second time our flight was delayed but this time I only claimed for my damaged luggage (slashed) and stolen items (perfume etc) and easyJet paid £0. It is a totally pointless insurance. They just take your money and make excuses why they wont pay anything. I will definitely not buy insurance from easyJet again. Reviewed on: 1st January 2025

pointless to buy an insurance from Easyjet

It is completely pointless to purchase an insurance from Easyjet. I filed a claim, provided all information and all the documents requested. No response. Contacted their useless customer service. Never heard back from them. It is a rip off. They just take the money and that's it. Reviewed on: 23rd September 2024

I've a journey from London to barcelona which was go...

I've a journey from London to barcelona which was good, but I've experience really rude customer service Reviewed on: 5th June 2024

They are useless. Save your money

Was attacked by an XL Bully dog 2 weeks before our departure to a holiday in Spain. Have been trying to make a claim including paying for a medical form to be completed by a private doctor. They have at last agreed to honour the claim but will not compensate a full refund of the flights. instead offering a voucher for a future flight. THIS IS FRAUD Reviewed on: 11th March 2024

Easyjet Collinson Insurance - please dont buy it!

Easyjet Collinson Insurance - please dont buy it! It´s a waste of money!! They dont care about the after care, just interested on selling the Insurance.. Reviewed on: 29th January 2024

A total scam - don't touch it with a barge pole.

I broke my ankle a couple of weeks before going on holiday. As a solo traveller, I had nobody to help me, and the holiday would have been a waste of time and money as I was not mobile. After numerous irrelevant automated responses to my enquiry about making a claim, and hours for someone to answer the phone, I finally spoke to someone who told me what I needed to do to make a claim. I followed all Easyjet instructions - cancelled my flights, got proof I'd cancelled them (they insisted on that, which necessitated another round of irrelevant automated responses from them), got from the MIU that diagnosed the fracture and sent all the documents to them. After a week, they sent me an email asking for more documents, including a medical report from my GP (nothing from a hospital or specialist was acceptable), for which I would have to pay, They made clear that the cost of this report was not refundable in the claim. I am beyond angry. I am a pensioner who committed a significant portion of my savings to this holiday - the first in several years. I took out the insurance in good faith, but EasyJet and their partner insurer, Collinson, are making it as hard as possible to claim. It's a total scam, in my opinion. Reviewed on: 18th September 2023

Don't bother!

My Easyjet flight was cancelled while we waited to board on the 24th June 22. Despite filling the forms and providing documentation 3 times we still have not been paid. The insurer or broker is Collinson or I think Collin and his son working out ot their bedrooms. Don't buy from them they're useless. Reviewed on: 3rd January 2023

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