I've a journey from London to barcelona which was good, but I've experience really rude customer service

Was attacked by an XL Bully dog 2 weeks before our departure to a holiday in Spain. Have been trying to make a claim including... Was attacked by an XL Bully dog 2 weeks before our departure to a holiday in Spain. Have been trying to make a claim including paying for a medical form to be completed by a private doctor. They have at last agreed to honour the claim but will not compensate a full refund of the flights. instead offering a voucher for a future flight. THIS IS FRAUD Read more Read less

Easyjet Collinson Insurance - please dont buy it! It´s a waste of money!! They dont care about the after care, just interested on selling the Insurance..

I broke my ankle a couple of weeks before going on holiday. As a solo traveller, I had nobody to help me, and the holiday... I broke my ankle a couple of weeks before going on holiday. As a solo traveller, I had nobody to help me, and the holiday would have been a waste of time and money as I was not mobile. After numerous irrelevant automated responses to my enquiry about making a claim, and hours for someone to answer the phone, I finally spoke to someone who told me what I needed to do to make a claim. I followed all Easyjet instructions - cancelled my flights, got proof I'd cancelled them (they insisted on that, which necessitated another round of irrelevant automated responses from them), got from the MIU that diagnosed the fracture and sent all the documents to them. After a week, they sent me an email asking for more documents, including a medical report from my GP (nothing from a hospital or specialist was acceptable), for which I would have to pay, They made clear that the cost of this report was not refundable in the claim. I am beyond angry. I am a pensioner who committed a significant portion of my savings to this holiday - the first in several years. I took out the insurance in good faith, but EasyJet and their partner insurer, Collinson, are making it as hard as possible to claim. It's a total scam, in my opinion. Read more Read less

My Easyjet flight was cancelled while we waited to board on the 24th June 22. Despite filling the forms and providing documentation 3 times we... My Easyjet flight was cancelled while we waited to board on the 24th June 22. Despite filling the forms and providing documentation 3 times we still have not been paid. The insurer or broker is Collinson or I think Collin and his son working out ot their bedrooms. Don't buy from them they're useless. Read more Read less

I took the insurance in October for a trip to Island. Prior to this, I went to Italy where I caught Covid. Tested positive 2... I took the insurance in October for a trip to Island. Prior to this, I went to Italy where I caught Covid. Tested positive 2 days before my trip to Island. I have notified EasyJet, provided the insurance company with all relevant documents yet somehow I still don't have my money I paid for the tickets to Iceland. Absolute lack of communication from the insurance company, shocking service. Never again. Read more Read less

Our flight was booked early on a Sunday morning,June 19 and on June 18 was told by email that our flight was cancelled. Could not... Our flight was booked early on a Sunday morning,June 19 and on June 18 was told by email that our flight was cancelled. Could not get another flight in time so cancelled our trip. When trying to claim on our travel insurance for the trip was told that we could only claim for outward trip as it was cancelled by them.Sorry,why if we could not get to Spain,could we not also claim for the return trip and also the £100 return bus fare to our final destination in Spain. Yes EasyJet travel insurance may seem the cheapest and easiest option,but like a lot of insurance companies of all types they do not like to pay out if they can get away without doing so. Read more Read less

I took the insurance in October when I made a booking for a family of 5 to travel to Berlin on April 1st. My husband... I took the insurance in October when I made a booking for a family of 5 to travel to Berlin on April 1st. My husband became I’ll about a week before that and had clear covid symptoms. He wasn’t unable to breathe but had distressing bouts of coughing which lasted for long periods. I tried to do a covid test but he couldn’t stop couching and sneezing and became very distressed. I rang the helpline and was told that I could take him to a test centre but the if he had the same response they couldn’t do anything else. He’s 73 and said he’d rather die than be hauled out of bed. It became obvious that he’d not be able to travel so I rang our G.P. Who spoke briefly.to him. He could hardly stop coughing and she said, thinking of his other symptoms including lost of smell etc, she’d say he was too I’ll to travel and when I explained Berlin expected negative test results she agreed to write an ‘unfit to travel’ letter which EasyJet have refused to accept. WHY DID I BOTHER . Read more Read less

Had eayjet currency card for many years and always good,BUT,have been unable to load my card for 5 days now and when ring to find... Had eayjet currency card for many years and always good,BUT,have been unable to load my card for 5 days now and when ring to find out why the staff are no-use whatsoever and to be frank do not seem to care. Only advice was to load my post office card!! Read more Read less