My handbag was stolen with my purse, mobile phone, bank cards etc. Collinson - Easyjets insurance company are treating me like a fraudster.

My dad past away before the flight.I have tried to sort out the refundation bcs we had the insurance. today after neraly 4 month they... My dad past away before the flight.I have tried to sort out the refundation bcs we had the insurance. today after neraly 4 month they wrote me , they wont pay me anything bcs my dad was actually terminaly ill before the fliht so I have no right to have any money back. While we were buying tickets he was is good condition. he had cancer 5 yrs and so he want to have nice flight for rugby match. He died 1 month before the flight. Why we are doing this insurance for ilnest and if pasenger is not ok for the flight ?? For what? We have the right to have money back ( it s was a lot ) becasue he died, he didnt choose not to fly with you !!!Never ever again i will do this travel insurance Read more Read less

As others have said - this insurance is a waste of time and money. I couldn’t even get my policy documents from them the despite... As others have said - this insurance is a waste of time and money. I couldn’t even get my policy documents from them the despite numerous calls and emails. Had to go on holiday without any idea of my insurance coverage. Shockingly bad Read more Read less

I had a travel insurance with them. First time our flight was delayed several ours, we missed the last public transport, taxi costed a fortune.... I had a travel insurance with them. First time our flight was delayed several ours, we missed the last public transport, taxi costed a fortune. EasyJet insurance paid £0. Second time our flight was delayed but this time I only claimed for my damaged luggage (slashed) and stolen items (perfume etc) and easyJet paid £0. It is a totally pointless insurance. They just take your money and make excuses why they wont pay anything. I will definitely not buy insurance from easyJet again. Read more Read less

It is completely pointless to purchase an insurance from Easyjet. I filed a claim, provided all information and all the documents requested. No response. Contacted... It is completely pointless to purchase an insurance from Easyjet. I filed a claim, provided all information and all the documents requested. No response. Contacted their useless customer service. Never heard back from them. It is a rip off. They just take the money and that's it. Read more Read less

I've a journey from London to barcelona which was good, but I've experience really rude customer service

Was attacked by an XL Bully dog 2 weeks before our departure to a holiday in Spain. Have been trying to make a claim including... Was attacked by an XL Bully dog 2 weeks before our departure to a holiday in Spain. Have been trying to make a claim including paying for a medical form to be completed by a private doctor. They have at last agreed to honour the claim but will not compensate a full refund of the flights. instead offering a voucher for a future flight. THIS IS FRAUD Read more Read less

Easyjet Collinson Insurance - please dont buy it! It´s a waste of money!! They dont care about the after care, just interested on selling the Insurance..

I broke my ankle a couple of weeks before going on holiday. As a solo traveller, I had nobody to help me, and the holiday... I broke my ankle a couple of weeks before going on holiday. As a solo traveller, I had nobody to help me, and the holiday would have been a waste of time and money as I was not mobile. After numerous irrelevant automated responses to my enquiry about making a claim, and hours for someone to answer the phone, I finally spoke to someone who told me what I needed to do to make a claim. I followed all Easyjet instructions - cancelled my flights, got proof I'd cancelled them (they insisted on that, which necessitated another round of irrelevant automated responses from them), got from the MIU that diagnosed the fracture and sent all the documents to them. After a week, they sent me an email asking for more documents, including a medical report from my GP (nothing from a hospital or specialist was acceptable), for which I would have to pay, They made clear that the cost of this report was not refundable in the claim. I am beyond angry. I am a pensioner who committed a significant portion of my savings to this holiday - the first in several years. I took out the insurance in good faith, but EasyJet and their partner insurer, Collinson, are making it as hard as possible to claim. It's a total scam, in my opinion. Read more Read less