Write a review

first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1242 reviews)

View other first direct products

4.63

Based on 1,242 reviews, last reviewed 24th Dec 2024

42% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Very happy and wouldn’t switch I have a joint current account with First Direct and have been very happy with it. We initially got a switching offer to open the account but I wouldn... Read more Reviewed on: 6th December 2024

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct 1st Account reviews (1242)

Review of the first direct, 1st Account:

Good product and service

The product has always been good and customer service is best in class Reviewed on: 10th March 2023

Terrible service.

Terrible service. Online bank so only telephone contact. Takes ages to get through...always very busy apparently. You are passed on to someone else...lots of waiting and ghastly music. They cannot deal with query so passed on again. Long wait..we are very busy!!.. and more ghastly music. Eventually third person cannot give direct help so answer will be sent by second class post. WE have tried 5 times to get Power of Attorney and are now on 5 the activation code to be told there has been a problem First Direct end because someone forgot to update all the details. Unbelievably incompetent. Reviewed on: 4th January 2024

Great account to switch to

I switched to First Direct from HSBC and got a switching bonus, but also access to their savings account with 7% interest. I did have an issue shortly after the account was set up but customer service got back to me really quickly and sorted it out. Reviewed on: 2nd January 2024

First Direct First Class

Had a Real Problem due to a Scam...Having Highlighted this First Direct were Very very Helpful with advice and Eventually got my Funds back. Reviewed on: 14th October 2023

Banked with them for over 20 years

Great service, standard, easy to use app, friendly staff, best bank out there. Reviewed on: 14th October 2023

Excellent

Banked for years. Savings Joint account Mortgage. All services are excellent Reviewed on: 13th October 2023

Excellent customer service

I have been with First Direct for over thirty years. Their customer service is second to none and you can speak to a UK based person every time you call who always resolves your query. Never had any problems with them during this time. Their products are competitive, particularly the regular savings account. Reviewed on: 27th September 2023

Great Bank,.First Class Service

Have been with First Direct for over 15 years, always helpful, friendly & knowledgeable. Hassle free banking Reviewed on: 5th September 2023

Utterley Useless

I set up an account recently and then attempted to switch from my old co op account. Impossible! First of all when I tried to convert my account from sole to joint I was told 'no problem we can do it over the phone' and then when attempting this I was told we have to set up a whole new account jointly. Life's too short. A week later I tried again via the app which said to call if I want to switch from my joint account with co op to sole acc with FD. NOOO can't do that either. So realising they are as useless as my previous bank I told them to close account as I now have no intention of using them. Of course they said they couldn't do that either. You really couldn't make it up! So don't be fooled by these 'best bank' reviews. They really are completely useless. I'll stick with Co op. That's how bad First Direct are. Goodbye. Reviewed on: 30th August 2023

Still the best

Still the best bank out there for customer service, especially answering the phone compared with other banks. Will never leave them. Reviewed on: 14th August 2023

Good service

I have had an account with first direct for over 20 years with no complaints over their service. Reviewed on: 13th August 2023

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

first direct has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub