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Review of the first direct, Current Account:

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Terrible service.

Terrible service. Online bank so only telephone contact. Takes ages to get through...always very busy apparently. You are passed on to someone else...lots of waiting and ghastly music. They cannot deal with query so passed on again. Long wait..we are very busy!!.. and more ghastly music. Eventually third person cannot give direct help so answer will be sent by second class post. WE have tried 5 times to get Power of Attorney and are now on 5 the activation code to be told there has been a problem First Direct end because someone forgot to update all the details. Unbelievably incompetent. Reviewed on: 4th January 2024

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