Write a review

first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1242 reviews)

View other first direct products

4.63

Based on 1,242 reviews, last reviewed 24th Dec 2024

42% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Very happy and wouldn’t switch I have a joint current account with First Direct and have been very happy with it. We initially got a switching offer to open the account but I wouldn... Read more Reviewed on: 6th December 2024

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1242)

Review of the first direct, Current Account:

Very happy and wouldn’t switch

I have a joint current account with First Direct and have been very happy with it. We initially got a switching offer to open the account but I wouldn’t want to switch away from them now, as the service is so good. The useability of the banking app is very good and it is easy to make transfers by BACs or to scan in any cheques that we receive. One function I like about the app is that you can get it to show only transactions going in or out, which makes it easier to find a specific transaction quickly. We have only had to contact First Direct about questions or issues a couple of times and on both occasions they got back to us quickly using the chat function. My only ask would be that we could earn decent interest on the balance in the account. Reviewed on: 6th December 2024

Brilliant bank

Everything you need in a bank, and so good customer service. Reviewed on: 4th August 2023

Great Service

After recently switching to the First Direct First Account, I have experienced great service. If I had a query, I have phoned up and they have been very polite and willing to help in any way possible. Also, they provide a generous switching benefit of £175. Reviewed on: 30th July 2023

Switching was really easy

I switched to First Direct a few months ago and the hole process was really smooth and easy. First Direct have been great so far. The other products I've been offered now I'm a customer, such as saving and interest free credit card, have been great also. Reviewed on: 14th July 2023

Great bank

Great customer service, reliable app Reviewed on: 3rd July 2023

Refused to help a deaf customer

We have been happy with FD for a few years, but yesterday and today has changed my opinion. My husband is profoundly deaf and when I tried to call on his behalf, with him sitting next to me and happy to answer questions if I repeated them (lip reading), they refused to help. We didn’t want info, or any transactions, just to warn them that his computer may have been hacked, so could they keep an eye on his account. I asked if they could send a 3rd party mandate, (as other banks do), so that he could authorise me to speak on his behalf, but they told me he needed to give me Power of Attorney!! Not only did they not help, they told me they were blocking his account as my call and his inability to get through security had compromised it. We were told to go into the City today with ID, phone, cards etc to an HSBC branch to validate his identity, then call again. We did that today and after validating his ID I called from the branch phone line. They kept me on the phone for over 50 minutes and still refused to discuss anything unless he could talk on the phone. They suggested a 3rd party text relay service and offered to send a form to us, but said they were leaving his account blocked until they could talk to him on the phone!! We came home and switched both of our accounts to another bank! I am disgusted at the lack of support, understanding and accessibility. We are both so upset. We wasted hours, paid for parking and fuel and all for nothing. We will never use First Direct again. Reviewed on: 29th June 2023

A great banking company

I have been with FD for over 10 years and have had a brilliant service with all their products and they are always on hand to support when you need them. Even with all the incentives from other banks I would leave FD. Reviewed on: 20th June 2023

Lovely peoplem, shame about the App and Internet Banking

I am in the process of buying a house and so need to make payments to various people, solicitors, surveyors etc. But for some reason it won't go through on the app or online and I have to call someone at First Direct to make the payment for me. They keep telling me I'm doing something wrong - but I've been making mobile payments for years! It's not me! Reviewed on: 12th June 2023

highly recommended!

First Direct is a leading bank. With First Direct, I experience exceptional service, innovation, and reliability. They prioritize customer satisfaction and provide personalized banking solutions tailored to my needs. First Direct's digital banking platform offers convenient access to my accounts, and their dedicated customer service sets them apart. I trust First Direct for their commitment to delivering a seamless banking experience and going above and beyond to exceed my expectations. Reviewed on: 11th June 2023

Quick and easy to set up and manage

Quick and easy to set up and manage a new account with First Direct Reviewed on: 6th June 2023

Exceptional Banking Experience with First Direct Current Account

I have been a loyal customer of First Direct for several years now, and I must say that their current account has exceeded my expectations in every aspect. From their top-notch customer service to their user-friendly online banking platform, First Direct has truly set a high standard in the banking industry. Allow me to highlight some of the remarkable features and benefits that make their current account an outstanding choice. First and foremost, the customer service provided by First Direct is simply exceptional. Whenever I have had a query or needed assistance, their team has been prompt, knowledgeable, and genuinely helpful. What sets them apart is their 24/7 availability, meaning I can reach out to them anytime, day or night, and receive the same level of excellent service. It's incredibly reassuring to know that they are always there to assist me with any concerns I may have. The online banking experience with First Direct is a breeze. Their website and mobile app are incredibly user-friendly, making it effortless to manage my finances. Whether it's checking my account balance, transferring funds, or setting up standing orders, I can complete tasks quickly and efficiently. The interface is intuitive, and I appreciate the clear and concise layout that allows me to navigate through various features effortlessly. Another standout feature of the First Direct current account is the fee-free banking they offer. Yes, you read that right – no monthly fees! This is a significant advantage over many other banks that charge hefty fees for their current accounts. First Direct truly understands the value of their customers and ensures that we are not burdened with unnecessary charges. Furthermore, First Direct has an extensive network of ATMs across the country, which means I can easily withdraw cash without worrying about finding the nearest branch. They also provide a range of additional perks, such as a competitive overdraft facility and an interest-free overdraft buffer, which have been immensely helpful during unexpected financial situations. Security is a top priority for me when it comes to banking, and First Direct has left no stone unturned in this regard. They have robust security measures in place, including two-factor authentication and encryption protocols, ensuring that my personal and financial information remains safe and protected at all times. Lastly, I must commend First Direct for their dedication to innovation. They are continuously introducing new features and improvements based on customer feedback and emerging technologies. It's evident that they strive to stay at the forefront of banking services, providing their customers with the best possible experience. In conclusion, I can wholeheartedly recommend First Direct's current account to anyone seeking a reliable, customer-centric banking experience. Their exceptional customer service, user-friendly online banking platform, fee-free banking, and commitment to security make them a standout choice. First Direct has truly earned my trust and loyalty, and I'm confident they will exceed your expectations too. Reviewed on: 5th June 2023

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

first direct has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub