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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1489 reviews)

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4.73

Based on 1,489 reviews, last reviewed 8th May 2026

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1489)

The most helpful and friendly bank

Their customer service is above and beyond any other bank or organisation. The security is tight and the staff are just so helpful and friendly. Everything is explained in an easy to understand way, but all the facts are laid out at the same time. I highly recommend First Direct as a bank. Reviewed on: 8th November 2017

Good helpful service

Good Bank no problems - even though no high street banks - you can still bank cheques. Also received a bonus for joining. Good telephone network Reviewed on: 8th November 2017

First direct 1st Account

Fantastic service, straightforward and always easy to speak to first direct quickly. Staff always very helpful. I frequently recommend first direct banking to friends. Reviewed on: 8th November 2017

Decent Bank

Customer Service is brilliant, when ever I have had a problem it has been dealt with over the phone in minutes by someone who understands. Reviewed on: 8th November 2017

Always straightforward

Customer service is always straightforward and queries get resolved immediately, never any hassle. Reviewed on: 8th November 2017

Great Service and they answer the phone within a few rings, no options just straight through to a customer service adviser.

have banked with First Direct for a couple of years now and have been really impressed. Their service is the best I've ever had and I've banked with quite a few over the years. When you call them it is answered within a couple of rings by a customer service representative. No press 1 for blah blah then wait for 10 mins to then be transferred to another department. The customer service representatives are polite and helpful. They deal with all my enquires very quickly without having to transfer me to other departments. The online banking system that uses your phone to generate codes for various services took me a couple of attempts to get my head round, but now its very easy and simple. I have been tempted by current promotions to switch current account for a cash bonus. The question is £150 free cash to switch or stick with a bank that has such excellent service? My time is precious and i think £150 cash is not compensation enough for my sanity! Reviewed on: 8th November 2017

Excellent service for 20 years

First Direct is a telephone bank so it is available 24 hours a day which I find convenient and they do not insist on online banking which I hate. The staff are always pleasant and helpful and often really friendly. When they introduced voice recognition ID I accepted it but later heard reports of problems and they cancelled it without question. Reviewed on: 8th November 2017

Friendly customer service

Telephone staff are always pleasant, polite, friendly and helpful. Reviewed on: 8th November 2017

Very good

Useful, simple, helpful, easy to talk to someone Reviewed on: 8th November 2017

Simple, internet based banking

Opened this account 2 years ago and it’s jist so simple and saves me time too! Reviewed on: 8th November 2017

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