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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1356 reviews)

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4.69

Based on 1,356 reviews, last reviewed 9th Jul 2025

88% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I have banked with first direct for over 20 years. I have banked with first direct for over 20 years. I have always found them to be curtius and helpful even when they say no. Reviewed on: 9th July 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1356)

Best Current Account I've Ever Had

I love this account and bank. They're so easy to contact on the phone- no pressing number options or queues. The online banking and app are great and user friendly. The overdraft is a bargain. The bonus on sign up is brilliant too. I have stayed with them for a few years now and have no intention of leaving. I have found my forever bank! Reviewed on: 15th November 2016

Great reliable service, solid security and great online features

Very pleased with the reliable service Reviewed on: 14th November 2016

Customer service

There are no complicated options to navigate your way through. You can speak to someone very quickly. Staff knowledge is excellent. Good old fashioned customer service underpinned by the ever elusive "common sense". Reviewed on: 14th November 2016

Great banking

great company, very helpful, very friendly Reviewed on: 14th November 2016

Very good service

On the whole I am very impressed with First Direct. They have been very helpful and always on the end of the phone if needed with call centres in the UK. I have never had to wait long in a queue and they have all been extremely polite. Although the website and mobile app aren't as intuitive as my last bank was it's easy enough to navigate and everything you need is there, albeit not as immediately visible as I would like. Reviewed on: 14th November 2016

Always a pleasure to deal with

Always go the extra mile to help Reviewed on: 14th November 2016

Easy to deal with

When calling them, you're straight through to a human being, rather than an automated system, and the folks there are super helpful. I find it very easy to bank with them. Reviewed on: 14th November 2016

customer service

I love the customer service for this bank - you always get through to a person frist time and with less than 2 rings. Always pleasent and helpful. Reviewed on: 14th November 2016

Top bank

Really good bank - so easy to make payments/ service your account using the mobile phone app & website. Charge free, too! Reviewed on: 14th November 2016

Excellent customer service, great online banking

Customer service is first class, you get straight through to an individual in the UK and getting through their security question is quick and easy, Reviewed on: 14th November 2016

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