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Goodtogoinsurance.com: Travel Insurance reviews

View other Goodtogoinsurance.com products
4.86
Based on 3,843 reviews, last reviewed 18th Dec 2024
100% decrease in 5 star reviews
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100% decrease in 1 star reviews
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Latest highest rating:

5

Good company to use. The best Good company to use. Would recommend Reviewed on: 18th December 2024
Michael R's avatar
Michael R

Latest lowest rating:

1

great service. great service. very helpful. have used for years and very happy with the company. Reviewed on: 9th October 2024
Dreenagh F's avatar
Dreenagh F
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Goodtogoinsurance.com Travel Insurance reviews (3843)

Insurance for multi trip - Europe

5
Really good provider, had no issues at all with them. Covered for all medical problems with no issues, would recommend Reviewed on: 16th July 2020
Traveller L's avatar
Traveller L

Excellent customer service

5
Helpful customer service in times of difficulty Reviewed on: 16th July 2020
paula's avatar
paula

Very easy to renew

5
Renewals process is very easy, either by phone or online. Reviewed on: 4th July 2020
Liz's avatar
Liz

Kempiniukas123@

5
Labai patogi,ir gera saskaita,rekomenduoju visiems,ir nesigailesit Reviewed on: 9th February 2020
DAINIUS NAVICKAS's avatar
DAINIUS NAVICKAS

DO NOT USE THIS COMPANY YOU WILL REGRET IT IF YOU NEED TO CLAIM

1
Reading the reviews on Trust Pilot and on here you would think this is a good company. THEY ARE NOT !! I hate to think how many people are falsely travelling with a policy from this company thinking they will receive help when something goes wrong !! Good to Go is a trading name of Ancile Insurance so I wouldn't use them either if I were you. They may have good premiums and have nice people on the end of the phone, but they use a 3rd party provider when something goes wrong when you are abroad. This company is the TIF Group based in Kent. My wife contracted Acute Bronchitis whilst on holiday in Lanzarote, we duly contacted the TIF Group whose number is displayed on your policy, as your emergency contact. To cut a long story very short I had to organise and pay for all the medical care my wife needed, along with the extension of our hotel accomodation and repatriation flights home. We provided all the information they asked for whilst on holiday, which is not easy and they did nothing to expedite the information request to our UK GP or anything at all to help us in any way. They were slow, inefficient and couldn't care less. Their systems and procedures are designed to force you to arrange and pay for everything then claim it back when you get home. We were home before the claim was finally accepted. Luckily we had the money to do it, but if you haven't dont think of using them as you will have no peace of mind all the time you are away. Don't think of using them at all !! Forget about complaining as their complaints department doesn't want to know. We have been home for 5 days now, but my wife is still ill, which our doctor thinks is due to the stress of me having to deal with a company thats doesnt care and doesn't provide the services you insure for. Please note Good to Go has unsubscribed from Feefo, Facebook and Twitter which says all it needs to about the most important part of their service and that is they do not look after you if you have a medical emergency abroad. You might have noticed that no review on here is about how they deal with a medical emergency apart from this one and they are useless. They even tried to cheat me out of some of the hotel costs that I have paid up front to the tune of £470.77 luckily I spotted this. They have agreed to pay me all my costs, only because I have kicked up such a fuss and quite rightly so. Their standard email tells you they will review your case for payment within 2 to 3 weeks. So having paid out for everything, they wanted me to wait 2 to 3 weeks before they even reviewed when they were going to pay me, They just dont care! Next stop the Ombudsman Reviewed on: 5th February 2020
Glenn Joss's avatar
Glenn Joss

Reassuring cover

5
Easy to explain to staff. Comprehensive cover for pre-existing conditions. Straightforward claims procedure. Reviewed on: 10th October 2019
Terry Ashurst's avatar
Terry Ashurst

Great Insurance so long as you don't need to make a claim!

1
Nearly all the reviews for this company are based on getting medical cover for existing illnesses. This company are great at doing that. Just don't make a claim! The company don't even answer the phone. My wife and I were stranded in Australia for 10 days after she was hospitalised with food poisoning. The insurers didn't want to know, rarely answered the phone, and didn't help once. I was left to arrange and pay for new flights, and extend my hotel stay, all at my own cost. They made a very stressful experience much worse. They paid my claim when we finally got home, but if you are expecting help from this company whist you are abroad you can forget it. I've taken the company to the insurance ombudsman, and am considering Court proceedings against them for breach of conract. I will never take a policy out with them again. Beware! Reviewed on: 7th October 2019
Micoll's avatar
Micoll

Very easy to process

5
Excellent price & level of cover Reviewed on: 7th September 2019
Keith Maiden 's avatar
Keith Maiden

Covered everything I needed

5
A insurance at reasonable cost that covered what I needed Reviewed on: 22nd August 2019
Sue's avatar
Sue

Very good

5
I fell and fractured my hip on the first day of my holiday. I feel that the overall response by the company was very good Reviewed on: 22nd August 2019
Arun Aggarwall's avatar
Arun Aggarwall

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