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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.83 (198 reviews)

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4.71

Based on 198 reviews, last reviewed 5th Dec 2024

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

88%

2 star

Latest highest rating:

5

I joined Great Western Credit Union a few years ago. I joined Great Western Credit Union a few years ago. They are freindly, polite and helpful. Could not wish for anything better. I have a loan every ch... Read more Reviewed on: 5th December 2024

Latest lowest rating:

1

They have turned into a payday lender to vulnerable... They have turned into a payday lender to vulnerable people and partners like Bristol city council should not be encouraging their staff to use them th... Read more Reviewed on: 21st September 2024

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Savings reviews (198)

Review of the Great Western Credit Union, Savings:

They have turned into a payday lender to vulnerable...

They have turned into a payday lender to vulnerable people and partners like Bristol city council should not be encouraging their staff to use them they use c and c collections who add on 300 pounds worst than any payday loans which are not around anymore keep clear. Reviewed on: 21st September 2024

Reply from Great Western Credit Union Hi Liz, Thank you for sharing your feedback. We take all comments seriously and are committed to addressing any concerns. We understand that personal circumstances can change, and our standard in-house practice is to engage with members to try to come to an arrangement. Unfortunately, this can lead to a loan being defaulted and further action taken to recover the money owed to GWCU. Recently, we have handed over a large portion of historic, defaulted debts to C&L Collections, who add a charge based on the size of the debt. As a not-for-profit financial institution, any loss is felt very keenly, and we must do what we can to mitigate those losses so we can continue to provide fairly priced loans to our members. We understand your frustration regarding the use of collection services and the associated fees. We are continuously working to improve our services and ensure they meet the needs of all our members, including the most vulnerable. Best regards, Monica Response date: 26th September 2024

Happy to support this venture

I am extremely impressed at how the credit union strives to make itself available and accessible to more people who need it Reviewed on: 18th July 2021

Great place to save your money easily direct from salary

I really like being able to save money direct from my salary each month, not coming into my ordinary bank account means I don't take it into account in my everyday transactions so it's easier to save! Reviewed on: 15th July 2021

So easy to use great company very friendly and helpful staff would highly recommend

Have always been very happy indeed with my experience with this company hassle free no complaints what so ever Reviewed on: 15th July 2021

Kind and helpful team

Everyone at the Credit Union really cares about the members Reviewed on: 13th July 2021

Very accessible.

Timely customer service, both in person and over the phone, easy to use app and website. Reviewed on: 10th July 2021

Very friendly service

I found it so incredibly easy to set up my savings account, They are very friendly to speak to regarding any queries I had with my account I highly recommend them. Reviewed on: 10th July 2021

Outstanding

Community focused and great professional service Reviewed on: 10th July 2021

MOST HELPFUL

I put money into the Credit Union, not for profit but because their beliefs correspond to mine. Their system puts almost all commercial banks to shame. Reviewed on: 9th July 2021

The service

THE wonderful and very helpful service that my wife & I always get from the very brilliant staff at the Dorchester office in Dorset !!! Reviewed on: 9th July 2021

Best banking ever

Been with this bank for some time rate them very highly Reviewed on: 8th July 2021

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