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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.83 (198 reviews)

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4.71

Based on 198 reviews, last reviewed 5th Dec 2024

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

88%

2 star

Latest highest rating:

5

I joined Great Western Credit Union a few years ago. I joined Great Western Credit Union a few years ago. They are freindly, polite and helpful. Could not wish for anything better. I have a loan every ch... Read more Reviewed on: 5th December 2024

Latest lowest rating:

1

They have turned into a payday lender to vulnerable... They have turned into a payday lender to vulnerable people and partners like Bristol city council should not be encouraging their staff to use them th... Read more Reviewed on: 21st September 2024

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Savings reviews (198)

Review of the Great Western Credit Union, Savings:

They have turned into a payday lender to vulnerable...

They have turned into a payday lender to vulnerable people and partners like Bristol city council should not be encouraging their staff to use them they use c and c collections who add on 300 pounds worst than any payday loans which are not around anymore keep clear. Reviewed on: 21st September 2024

Reply from Great Western Credit Union Hi Liz, Thank you for sharing your feedback. We take all comments seriously and are committed to addressing any concerns. We understand that personal circumstances can change, and our standard in-house practice is to engage with members to try to come to an arrangement. Unfortunately, this can lead to a loan being defaulted and further action taken to recover the money owed to GWCU. Recently, we have handed over a large portion of historic, defaulted debts to C&L Collections, who add a charge based on the size of the debt. As a not-for-profit financial institution, any loss is felt very keenly, and we must do what we can to mitigate those losses so we can continue to provide fairly priced loans to our members. We understand your frustration regarding the use of collection services and the associated fees. We are continuously working to improve our services and ensure they meet the needs of all our members, including the most vulnerable. Best regards, Monica Response date: 26th September 2024

Savings

Have always been encouraged to save and budget using my GW CU account. Has put me in the healthiest financial position I have ever been in! Reviewed on: 8th July 2021

Best banking/ financial service

I have been with them for nearly 10 years now. It always amazes me the way customer service is getting better. When I became customer here, it was already providing great service. So one can imagine their level now. Interestingly, they are keen on getting better. During pandemic also they have shown excellent service. With time the union is also improving its financial products. The winner obviously is the ethical banking and local focused. I support this institution. I hope it will grow even bigger and continue to serve and help local communities and economy. Reviewed on: 8th July 2021

Safe savings

Its good to know my savings are safe but accessible. Easy to pay into and easy to cash out. Reviewed on: 8th July 2021

Great service...

Excellent customer service, great way to save money safely... Reviewed on: 8th July 2021

customer service

Superb customer service. Each time I have contacted them, they have been very quick, polite & helpful and resolved my issue very professionally. Well done SWCU and thank you. Reviewed on: 8th July 2021

Excellent service

Excellent service, Always helpful and polite Reviewed on: 8th July 2021

Simple savings product

Joining was simple and rewarded by a bonus at the time. Acc ess to the acount details via the internet is simple and staff are always available to help Reviewed on: 8th July 2021

The staff are very approachable and friendly.

I've always had best of experience on the phone and online especially during this pandemic Reviewed on: 8th July 2021

Very supportive

Very supportive . Easy to use and access. Reviewed on: 8th July 2021

Very easy to use

I was able to get a loan to help with my first time rent and was able to pay an affordable amount over the months now I have paid it off which I am very happy with that western credit union you made my life very easy Reviewed on: 8th July 2021

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