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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.76 (293 reviews)

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4.61

Based on 293 reviews, last reviewed 4th Dec 2025

67% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

85%

11%

2 star

Latest highest rating:

5

Excellent. Very good. Simple and straight forward - even I could follow the instructions! Reviewed on: 4th December 2025

Latest lowest rating:

1

Very complicated and convoluted to set up. Very complicated and convoluted to set up. Reviewed on: 17th November 2025

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

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Great Western Credit Union Savings reviews (293)

Helpful and efficient.

Easy to join. Easy to withdraw money. When you phone you speak to a polite person with knowledge. Good to know you are helping others by saving with Credit Union. Reviewed on: 28th March 2024

Good customer service

Good customer service and better communication Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Shadiya, Thank you for taking the time to leave us a review. We pride ourselves on our customer service and are delighted to hear that you had a positive experience with us. We noticed that you gave us 4 stars. If there is any way you feel our services could improve, please do not hesitate to contact us. You can reach us by calling 0117 924 7309 Monday-Friday, between 8am-4pm (except bank holidays), or by emailing [email protected]. Your feedback is always welcome as we strive to do our very best for our members. Best regards, Monica GWCU Response date: 13th August 2024

No fuss savings

Great Western Credit Union have been excellent savings providers for me and my family, I can't recommend them highly enough for simple, no fuss savings Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Emily, Thank you for leaving such an amazing review! We are thrilled to hear that our savings products have been beneficial for you and your family, and we really appreciate you singing our praises. We hope to continue providing our members with a range of hassle-free savings options that meet your needs. If there's anything more we can do for you, please don't hesitate to reach out. Kind regards, Emily Response date: 3rd September 2024

All interactions are friendly and efficient.

All interactions are friendly and efficient. Never left waiting around for help. Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi A M, Thank you for your positive review! We’re delighted to hear that our friendly team has been able to assist you swiftly and effectively. Your feedback truly brightens our day! Warm regards, Monica Response date: 29th August 2024

Whenever I’ve had a query the support team has been...

Whenever I’ve had a query the support team has been incredibly helpful Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi David, Thank you for leaving us such a great review. We are so glad that our team has been able to help and support you. I will be sure to pass along your kind words to the rest of our team! Thank you for choosing us. Kind regards, Emily Response date: 19th August 2024

Excellent service.

Excellent service. Kept up to date and informed and to think our savings may be helping someone else locally. Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi RCH, Thank you for taking the time to leave us such a great review. We are so happy that you found our service to be excellent and that you felt well-informed throughout the process. It’s wonderful to know that the idea of your savings helping someone locally resonates with you—that’s exactly what we aim for. Thank you for choosing us! Kind regards, Emily Response date: 15th August 2024

I have been helped out for years .

I have been helped out for years not just by helping me out of bankruptcy and by turning my life around. Now I am completely able to save and pay of all my bills also my credit cards are being payed off. Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Chris, Thank you so much for your review! We're thrilled to hear how we've been able to support you over the years. It’s also wonderful to hear how far you’ve come, and we're glad to have been a part of your journey. If you ever have any questions or need assistance, please don’t hesitate to reach out—we're always here to help. Kind regards, Emily Response date: 14th August 2024

It’s so easy to use I love the separate accounts and...

It’s so easy to use I love the separate accounts and organisation and the opportunity credit union brings for savings. I can save or withdraw as and when I want and it’s all safe knowing nobody But me can touch it. Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Charlotte, Thank you for your fantastic review! We’re thrilled to hear that you love the ease of use and the ability to manage your savings with separate accounts. It’s great to know that you feel secure and in control of your finances with us. We’re here to support your savings journey every step of the way! Kind regards, Emily Response date: 14th August 2024

When I applied for a loan you gave it to...

When I applied for a loan you gave it to me on time Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Joyce, Thanks for your lovely review! We are thrilled you’ve had a positive experience with us. If you need anything else, feel free to reach out! Best wishes, Monica Response date: 29th August 2024

Since my local credit union merged into GWCU it's be...

Since my local credit union merged into GWCU it's been great to have access to easier online services while still using a Credit Union. Being able to make regular savings, and know these are supporting the local community, is something I really value. Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Tim, Thank you for sharing your positive experience with us! It’s fantastic to hear that the merger has given you access to easy and hassle-free online services. Plus, knowing that your savings contribute to supporting the local community adds an extra layer of fulfilment, doesn’t it? Change can be intimidating, but it sounds like this transition has been a win-win for you. If there’s anything else we can assist you with, we’re here—always just a click or phone call away! Best wishes, Monica Response date: 14th August 2024

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