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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.83 (198 reviews)

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4.71

Based on 198 reviews, last reviewed 5th Dec 2024

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

88%

2 star

Latest highest rating:

5

I joined Great Western Credit Union a few years ago. I joined Great Western Credit Union a few years ago. They are freindly, polite and helpful. Could not wish for anything better. I have a loan every ch... Read more Reviewed on: 5th December 2024

Latest lowest rating:

1

They have turned into a payday lender to vulnerable... They have turned into a payday lender to vulnerable people and partners like Bristol city council should not be encouraging their staff to use them th... Read more Reviewed on: 21st September 2024

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Savings reviews (198)

Review of the Great Western Credit Union, Savings:

They have turned into a payday lender to vulnerable...

They have turned into a payday lender to vulnerable people and partners like Bristol city council should not be encouraging their staff to use them they use c and c collections who add on 300 pounds worst than any payday loans which are not around anymore keep clear. Reviewed on: 21st September 2024

Reply from Great Western Credit Union Hi Liz, Thank you for sharing your feedback. We take all comments seriously and are committed to addressing any concerns. We understand that personal circumstances can change, and our standard in-house practice is to engage with members to try to come to an arrangement. Unfortunately, this can lead to a loan being defaulted and further action taken to recover the money owed to GWCU. Recently, we have handed over a large portion of historic, defaulted debts to C&L Collections, who add a charge based on the size of the debt. As a not-for-profit financial institution, any loss is felt very keenly, and we must do what we can to mitigate those losses so we can continue to provide fairly priced loans to our members. We understand your frustration regarding the use of collection services and the associated fees. We are continuously working to improve our services and ensure they meet the needs of all our members, including the most vulnerable. Best regards, Monica Response date: 26th September 2024

Professional yet friendly staff, easy systems and great care for local community.

Friends recommend this union, they have been members of the union and I have seen their lives greatly improve as a result of the help they get from BCU. I then decided to join, registration was easy, staff very respectable and friendly. Secondly, I Appreciate that BCU is helping the local community. Reviewed on: 12th July 2020

Superb customer service

I have been with Bristol credit union for over two years and I have found their communications and services excellent. They're prompt on the phones and when I needed money for urgent matters, I found they were swift to release money into my account within minutes. I will definitely recommend them to friends and work colleagues. Reviewed on: 10th July 2020

a very helpful team

a great way of saving and team are helpful in answer your questions Reviewed on: 10th July 2020

Bristol Credit Union is excellent!

I have used Bristol Credit Union for a couple of loans in the past. The whole process is very good. The interest rates are very good and you can choose how much you would like to pay off. I love the fact that they support the people of Bristol and I support everything they do :) Reviewed on: 10th July 2020

An excellent local initiative

Since its inception, the Bristol Credit Union has provided a lifeline for many low income families, operating ethically and efficiently. I've never required its services but have been very happy to save regularly with it, in the knowledge that I may need its services sometime and, in the meanwhile, my savings are being used to help others, rather than simply generating dividends and profits for a few. Reviewed on: 10th July 2020

Open, friendly, banking/saving, helping the local community

I have been using Bristol Credit Union for a few years now to save money, which as been simple to set up and communication with the service has felt human not all computerised. When I have wanted to retrieve some savings this has been easy and quick. I would recommend to anyone. Reviewed on: 10th July 2020

Local friendly money support

Needed help to get a loan to do work on our home. Assisted quickly and promptly with courtesy and friendliness. While they were dealing with me, I saw them also help a customer with a first loan for furniture when he was getting a place for for the first time (with limited money) & he wanted some personal things for his own room. Reviewed on: 10th July 2020

A vital asset to the community

Bristol Credit Union give fantastic customer satisfaction. They are always helpful, efficient and very professional. They provide a much needed financial service to the community. Reviewed on: 10th July 2020

Very good treatment with personalized attention

I have always received kindness and information, solving the problems I had to open my account, since I was only living and working in Bristol for three months. I am very grateful to them. Reviewed on: 9th July 2020

You all an amazing. Well done for everything

I wish you luck and success and more development. Reviewed on: 9th July 2020

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