Write a review

Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.83 (198 reviews)

View other Great Western Credit Union products

4.71

Based on 198 reviews, last reviewed 5th Dec 2024

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

88%

2 star

Latest highest rating:

5

I joined Great Western Credit Union a few years ago. I joined Great Western Credit Union a few years ago. They are freindly, polite and helpful. Could not wish for anything better. I have a loan every ch... Read more Reviewed on: 5th December 2024

Latest lowest rating:

1

They have turned into a payday lender to vulnerable... They have turned into a payday lender to vulnerable people and partners like Bristol city council should not be encouraging their staff to use them th... Read more Reviewed on: 21st September 2024

Read all reviews See your review

About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Savings reviews (198)

Review of the Great Western Credit Union, Savings:

They have turned into a payday lender to vulnerable...

They have turned into a payday lender to vulnerable people and partners like Bristol city council should not be encouraging their staff to use them they use c and c collections who add on 300 pounds worst than any payday loans which are not around anymore keep clear. Reviewed on: 21st September 2024

Reply from Great Western Credit Union Hi Liz, Thank you for sharing your feedback. We take all comments seriously and are committed to addressing any concerns. We understand that personal circumstances can change, and our standard in-house practice is to engage with members to try to come to an arrangement. Unfortunately, this can lead to a loan being defaulted and further action taken to recover the money owed to GWCU. Recently, we have handed over a large portion of historic, defaulted debts to C&L Collections, who add a charge based on the size of the debt. As a not-for-profit financial institution, any loss is felt very keenly, and we must do what we can to mitigate those losses so we can continue to provide fairly priced loans to our members. We understand your frustration regarding the use of collection services and the associated fees. We are continuously working to improve our services and ensure they meet the needs of all our members, including the most vulnerable. Best regards, Monica Response date: 26th September 2024

Friendly & Approachable

Great team! Very approachable with any issues. Reviewed on: 9th July 2020

It is a privilege, to be a member.

I always have been welcome here, never had any issues of any kind, with this excellent team. Their sympathy and professionalism, do improve my day. Thank you! Reviewed on: 9th July 2020

Great customer service

Great service when setting up my account very helpful and professional Reviewed on: 9th July 2020

Great service

Bristol credit union are one of the best companies they help people who are struggling with paying a deposit on a property like myself they also do many other things to help people would definitely recommend Bristol credit union to any friends or family. Reviewed on: 9th July 2020

Very helpful friendly and innovative

Always a great experience, even had a nice chat with the CEO once about plans. Great to support the community rather than rich bankers. Reviewed on: 9th July 2020

Very good customer service

They have been very trustworthy and easy to talk to and clear speaking. Reviewed on: 9th July 2020

Ethical and user-friendly

I'm happy investing my money in BCU, as I'm confident they will use my money well and I'm investing in my community. Reviewed on: 9th July 2020

And it's a vote for BCU from me!

Providing great local community banking and support for The Bristol Pound Reviewed on: 9th July 2020

helpul, informative.

interactive, useful, ethical. i'd like to make more use of it. Reviewed on: 9th July 2020

Good costumer services

I am really pleased with Bristol Credit Union services . People working there are professional, friendly and very kind.I could recommend them to my friends . Many thanks Pavlina Pavlova Reviewed on: 9th July 2020

Do you have a different Great Western Credit Union product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

Great Western Credit Union has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub