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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.83 (198 reviews)

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4.71

Based on 198 reviews, last reviewed 5th Dec 2024

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

88%

2 star

Latest highest rating:

5

I joined Great Western Credit Union a few years ago. I joined Great Western Credit Union a few years ago. They are freindly, polite and helpful. Could not wish for anything better. I have a loan every ch... Read more Reviewed on: 5th December 2024

Latest lowest rating:

1

They have turned into a payday lender to vulnerable... They have turned into a payday lender to vulnerable people and partners like Bristol city council should not be encouraging their staff to use them th... Read more Reviewed on: 21st September 2024

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Savings reviews (198)

Review of the Great Western Credit Union, Savings:

They have turned into a payday lender to vulnerable...

They have turned into a payday lender to vulnerable people and partners like Bristol city council should not be encouraging their staff to use them they use c and c collections who add on 300 pounds worst than any payday loans which are not around anymore keep clear. Reviewed on: 21st September 2024

Reply from Great Western Credit Union Hi Liz, Thank you for sharing your feedback. We take all comments seriously and are committed to addressing any concerns. We understand that personal circumstances can change, and our standard in-house practice is to engage with members to try to come to an arrangement. Unfortunately, this can lead to a loan being defaulted and further action taken to recover the money owed to GWCU. Recently, we have handed over a large portion of historic, defaulted debts to C&L Collections, who add a charge based on the size of the debt. As a not-for-profit financial institution, any loss is felt very keenly, and we must do what we can to mitigate those losses so we can continue to provide fairly priced loans to our members. We understand your frustration regarding the use of collection services and the associated fees. We are continuously working to improve our services and ensure they meet the needs of all our members, including the most vulnerable. Best regards, Monica Response date: 26th September 2024

Excellent

Started saving with Bristol Credit Union to also help the community - very easy to open account and use their website. I enjoy reading their newsletters. Reviewed on: 9th July 2020

Very informative

I asked for a loan and was declined, I called and asked why and the manager of that department explained and broke down a few figures also, in a very polite and none patronising way. It was extremely useful information. Reviewed on: 9th July 2020

Compassionate finance

Very few financial institiution can be described as compassionate. BCU can. Reviewed on: 9th July 2020

Very happy with service

I am new to Bristol Credit Union but the service, correspondence has been excellent. Very efficient and easy to navigate information. Help available wherever needed. Reviewed on: 9th July 2020

So friendly

Staff were so helpful and friendly especially during the Covid outbreak, they kept in touch with us all the way through the process of opening an account. Couldn’t be happier and have already recommended them. Reviewed on: 9th July 2020

Ms

I ve had an credit union account in Scotland before I moved back to England, I would recommend it to anyone who is keen to join and save even if you haven't got much money. Reviewed on: 9th July 2020

BCU we love you

They really help to keep Bristol independent businesses relevant and support the local economy with the Bristol£ Reviewed on: 9th July 2020

Great local business

I opened this account as a small savings account for Christmas. It's as easy as pie. I set up a direct debit to go out every month and viola. Christmas comes and I have some money. It is also quite easy to transfer money to another account outside of the union. Never had any problems. Reviewed on: 9th July 2020

very good

helps people who need it the most Reviewed on: 9th July 2020

Super service!

Can’t fault the service from BCU! Reviewed on: 9th July 2020

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