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Halifax: Home Insurance reviews

Name: Home Insurance
Rating: 3.08 (90 reviews)

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3.10

Based on 90 reviews, last reviewed 27th Nov 2024

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

39%

16%

42%

Latest highest rating:

5

am doing a servay on a website that i dont evan see... am doing a servay on a website that i dont evan see the product that i need as yet. Reviewed on: 27th November 2024

Latest lowest rating:

1

Been with them a long time BUT will be leaving asap. Been with them a long time. Premium well over £1000 a year. Previous claims always dealt with speedily but something is going very wrong at the moment... Read more Reviewed on: 6th February 2024

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About this product

Before taking out your new home insurance policy, check customer reviews to be confident that the provider is reputable. We collect Halifax home insurance reviews to help you make an informed decision when selecting a new provider.

Halifax offers three levels of home insurance cover: bronze, silver and gold. Depending on your chosen level, various add-ons are available for extra protection. For example, away from home cover, accidental damage and legal expenses. Halifax policies allow you to choose your own excess, and give you access to a 24/7 emergency helpline.

What is your highest priority for your home insurance policy? Are you prioritising a high level of contents insurance, or a higher level of buildings cover? Perhaps you’re only looking to purchase one or the other? If you’ve had to claim against a previous policy, you’ll understand the importance of finding a professional and efficient provider. Read our Halifax home insurance reviews to see how Halifax policyholders rate the service they received.

Have you had a home insurance policy with Halifax? Share your experience with others on Smart Money People. Together, we can help people like you make better decisions. Tell us about the sign-up process, and if you thought your premium was reasonably priced. What level of cover did you choose, and did you select any additional add-ons? Did you make a claim on your policy, and if so, how was it handled? Would you renew your policy? Write a Halifax home insurance review today.

Halifax Home Insurance reviews (90)

Review of the Halifax, Home Insurance:

Excellent service

Easy and straight forward process and no dodging paying out when claiming was needed! Reviewed on: 13th August 2022

Disappointed

13 days since some of my roof landed in my front garden with storm damage and they done nothing but say the estate l sent was to high. How they know that I'm unsure because no one has came to look at the damage which is getting worse because of more wind and rain. After using halifax for 40 year sorry to say there home insurance service is rubbish Reviewed on: 8th December 2021

The Pseudonymous Customer Reviews Halifax

We all know the one place we look forward to after a long day at work or an outdoor vacation be it a relaxing international trip or an adventures weekend. That place we call our beloved 'Home Sweet Home'. We all know the joy and pride in owning one, feels like a lifetime of an achievement however, let's not forget the never-ending financial budgeting that comes along with it. Let's get together and have our say on how Halifax should've done it right. Watch our channel on YouTube for more such reviews and a dedicated Halifax video. Just search for The Pseudonymous Customer in the search field on YouTube. See you there. YouTube Link: https://www.youtube.com/watch?v=RF_MTisg7C4 Reviewed on: 26th November 2021

Scam artists

Don't bother insuring with these. Bedroom ceiling came down after torrential rain and gusts shifted a roof tile. Won't pay out they said no record of heavy rain or wind. Has to be over 55mph wind and 55mm rain in a short period. They trick way out of any pay out, fraudulent company. Look at truspilot reviews and go elsewhere. Sneaky dirty scammers Reviewed on: 7th October 2021

Ripping people off

Ripping people off doesn't provide any service please avoid Reviewed on: 24th May 2021

Making up policies as they go along

I have a home insurance policy with Halifax. I have claimed a couple of times in the distant past and had great service but just tried to get an emergency plumber (I have home emergency cover) and found that despite the fact that my policy documents suggested I was covered, there are extra things that are not written in the policy document which means I am not covered for the leak itself (as it is not constant but only happens if you run the bath) and the excess on making good the water damage is £200 plus an extra £250. I just don't understand how they can get away with this. I will be cancelling my policy and cutting up my credit card and never using Halifax for anything again. Reviewed on: 4th May 2021

Appalling service

Been with Halifax for several years, many cheaper deals around but thinking it was a good company, how wrong. Claimed on buildings insurance following water leak, they didn't cover the damage caused by our builder tracing where the leak was coming from which obviously we needed to know or how could we repair it. Absolutely disgraceful, their manner is very poor, we will never use this company again, intend to cancel all policies immediately and as landlords with many properties we have a lot of policies. Please save your money and go elsewhere, when you need to make a claim you don't need the extra upset of dealing with these rip off merchants. Reviewed on: 6th January 2021

Avoid

I have had nothing but antagonistic behaviour from start to finish. A burst water pipe and my downstairs ruined and repairs and painting half done or paint painted over dried peeling paint wood work, items damaged and no one informed me, no expection of your property at the finished date before signing off- recipe for disaster ! I will not be recommending Halifax home insurance to anyone. Reviewed on: 18th September 2020

My Halifax home insurance experience

I had a comprehensive home insurance with Halifax up until last week. I tried to claim in July for a broken computer.My first insurance claim in 11 years. So I sent in a claim which was acknowledged, two weeks later nothing heard so I rang them. They knew nothing of it. So they asked for a variety of things including an estimate for repair. They then handed the claim to an agency. They rang me a week later, obviously they didn't wish to speak to me, wanted the same and more information. They are uncontactable by phone and so hostile it's untrue! So we are into this over a month by now. I replaced the item myself and cancelled the claim. I asked to complain. A month later someone from Halifax called to apologise. I cancelled the policy that day. It is a waste of time and money insuring with Halifax, they are useless. Reviewed on: 7th September 2020

Great Service

Been with the Halifax over 3 years very quick and easy to use their service is second to none Reviewed on: 28th July 2020

Great Value and a meaningful NCB

Have been with them for a number of years now as not only is it competitively priced but you also get £50 cashback by way of a no claims bonus every year! Reviewed on: 9th February 2020

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