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Halifax: Home insurance reviews

Name: Home insurance
Rating: 3.03 (95 reviews)

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2.84

Based on 95 reviews, last reviewed 15th Sep 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

38%

15%

43%

Latest highest rating:

5

Clear communications. Clear communications. I have not made a claim but the process and policy is clear Reviewed on: 15th September 2025

Latest lowest rating:

1

Halifax Impossible to talk to someone when claiming Halifax home insurance - I had a bathroom leak, dealt with finding the cause, then as a Saturday Halifax phone number closed. The phone number is deli... Read more Reviewed on: 9th September 2025

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About this product

The Halifax Home Insurance Select policy is underwritten by Lloyds Bank General Insurance Ltd.

Halifax only ask you a handful of questions, so you get a quote faster. Choose from three levels of cover and manage your policy online. You can choose to spread the cost of your policy and pay monthly with no extra charges.

Halifax home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Home insurance reviews (95)

£50cash NCB each year

Comprehensive cover, highly competitive premiums and a yearly cash payment of £50 by way of a loyalty/NCB Reviewed on: 19th August 2017

Excellent customer service

Trustworthy with great service. Highly recommended if a little expensive Reviewed on: 2nd August 2017

Great Household insurance

Convenient to buy household insurance with my mortgage provider Halifax- a fab one stop shop for financial and insurance services Reviewed on: 1st August 2017

Reliable

Very reliable and good value for money. Highly recommend Halifax for home insurance especially if you have a mortgage with them Reviewed on: 1st August 2017

Halifax Home Insurance - Not Good

When taking out Home Insurance with the Halifax, it certainly pays to read the small print. I attempted to make a claim for a camera and equipment which was stolen from my home. However, because I suspected that it may have been stolen by someone invited into the home. I was told by the Halifax that I wasn't covered under these circumstances. So basically I've had camera and equipment worth hundreds of pounds stolen and no way of replacing it - seems quite a harsh getout clause from the Halifax. Reviewed on: 7th July 2017

Got There In The End.....

Although having had my house insurance (and mortgage) with Halifax for several years i was initially disappointed with the increase in the premium that came through this year to renew the house insurance. However, after pointing out my loyalty and running through the policy with their advisor, we came to a very satisfactory renewal figure for both sides and i have happily stayed with the Halifax on this occasion. Reviewed on: 2nd May 2017

Sky high charges for the elderly (but they don't know)

Do not use the Halifax Home Insurance, they have stolen by stealth over £3000 over the last 10 years from my 95 year old mother with huge insurance premiums for a 2 bedroom cottage, this year £703, I got a new quote from the Hx for the same house and it was £188 for the same policy. The Hx seem to think that is fair game, financially abusing 90 year old customers.. Make no mistake loyalty of 30 years counts for nothing, new customers are the sole purpose of their insurance business. Elderly people finance the new lower price deals. After an investigation they rang me today and thought it was fair, and that all people are given options and should search the net for better quotes, quite ridiculous at 95. This policy is now cancelled and exactly the same insurance with More Than for £160. Thanks very much Halifax for stealing that amount of money from my mother, a customer at the HX Building society for 40 years, gravely mistaken loyalty. The excess payments every year would have paid her monthly electricity bills. WELL DONE HALIFAX, much appreciated. Reviewed on: 1st November 2016

Great value

I found the Halifax insurance easy to set up and understand, they also have regular offers like cash back which make it great value. Reviewed on: 31st August 2016

product very restrictive and poor service

The small print in the policy makes it almost possible to make an eligible claim and when you do, the excesses are excessive! Reviewed on: 23rd August 2016

Home insurance by halifax

My overall experience has been good, no issues with my insurer. Very straightforward and easy to claim Reviewed on: 23rd August 2016

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