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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.34 (211 reviews)

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2.17

Based on 211 reviews, last reviewed 17th Oct 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

13%

55%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

erratic access to my account I have been a customer of HSBC a Reviewed on: 17th October 2024

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

HSBC Business Banking reviews (211)

Review of the HSBC, Business Banking:

Choose very wisely

There are banks which will support your growth when it happens and who will respond to your business needs as and when they arrive. HSBC is not one of those banks. I wouldn't consider them for lending purposes (Funding Circle is the place to go for that) but they merit the seemingly poor reputation reflected on this site in every single way. I hope the indifferent and hostile customer service is intentional because if it's not, it's alarmingly amateur for a brand name bank. If you're in a position where you can switch or where you're considering whether to open with them, pay close attention to these poor reviews. They're not wrong. A lot of these reviews may be coming from people who have been refused loans and are aggrieved. Not this one. I'm trading at £5m this year (up from £2m in 2019 ) and I'm very well funded to the extent that it's been more than seven years since I last used any part of my overdraft facility but HSBC have sophisticated ways of making the banking process cumbersom and responses to queries churlish. If it wasn't for the fact that we're all real people, it would make an excellent sitcom. Reviewed on: 6th July 2022

Exactly service

I opened online account it’s so easy and quick Reviewed on: 18th March 2022

Professional bank

HSBC is an old-style professional bank. Reviewed on: 11th March 2022

shocking customer service

No business managers in any of their branches. Takes hours to get through to somebody on the phone and they still have no idea how their online banking works, or how to pay off credit cards linked to the same account. Looking to change my commercial account due to the above. Avoid. Reviewed on: 11th March 2022

Brilliant bank

Easy to access , good customer service Reviewed on: 10th March 2022

No Complaints

It depends who your bank manager is when it comes down to business banking. We used to have a great one !!! I have not even spoken to the one we have now who has been our bank manager for 18 months and counting Reviewed on: 10th March 2022

The family tradition goes on using a global bank no matter what the size of the business.

I have been with HSBC since I was a child as my father, a farmer banked with them and I have continued the tradition. I set up a small one person business 10 years ago called Winnies Yorkshire Delights and before that a marketing company called Ruth English creating business and they have helped me set up an account, deal with the bounceback loan and maintain an accessible online prescence on my desktop and mobile and update security regularly. I am glad to say to say i have one an award, beating much larger businesses and I am in the finals for another one in 2022 Reviewed on: 9th March 2022

Good bank, quick responses

Good response when we needed an extended overdraft. Website normally up not much down time. Good chat help available on line Reviewed on: 9th March 2022

Appalling lack of service

HSBC used to be an excellent business bank until the lockdowns started, then the service went from excellent to extremely poor in a matter of 6 months. Not only have they closed numerous branches (my local one included) but it is now almost impossible to get through to business telephone banking by phone and, worse still, they are STILL using covid as an excuse. This is shocking and I suspect they have used covid to make thousands of UK call centre staff and UK branch staff redundant. They're now trying to force business customers to use live chat which is less than satisfactory and I suspect they are using overseas call centres to deal with live chat. From being the best business bank in the UK a couple of years ago, in my opinion they are now joint worst business bank alongside Barclays. Disgusting service and they show they don't want UK business customers. Reviewed on: 9th March 2022

The most unhelpful bank for business.

Our business has been banking with HSBC/Midland Bank for well over 80 years. We now apparently do not qualify for a business manager, and must use telephone contact - if we can wait for between 30 and 60 minutes. A first class Post Office letter of complaint to HSBC headquarters in mid December has received no reply. Reviewed on: 8th March 2022

Parish Council banking

Day to day transactions and business are easy but specific services for parish councils are very slow and dated. Forms need to be made available online and easy to navigate. Reviewed on: 8th March 2022

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