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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.32 (217 reviews)

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2.15

Based on 217 reviews, last reviewed 5th Nov 2025

100% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

18%

12%

57%

Latest highest rating:

5

VANESSA - LINCOLN HSBC We have had a number of recent meetings with Vanessa from the Lincoln Branch. The service we received was exemplary on all occasions. Vanessa has gu... Read more Reviewed on: 21st October 2025

Latest lowest rating:

1

The worst bank in the UK by far I am a medium size business owner has has the unfortunate experience of banking with HSBC. They absolutely do not care about SME customers. Huge waiti... Read more Reviewed on: 5th November 2025

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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HSBC Business Banking reviews (217)

Local and friendly keep us loyal

We've used HSBC for years due to the location of the branch being near our business. Find the service to be friendly. Reviewed on: 25th January 2016

Very welcoming in branch today

I had to head into the Newcastle Grey Street branch to pick-up a new business debit card. I went just before the lunch rush, and was immediately welcomed and given my new card within 1 min. A good HSBC business banking day! Reviewed on: 22nd January 2016

Average

Friendly and helpful and too many machines in branch can make the experience far from enjoyable. Reviewed on: 21st January 2016

Mother worked there since I was young

My mother worked there since I was young which made them a natural first choice for the business bank account. Reviewed on: 21st January 2016

Only bank online these days

We mainly bank online and don’t visit the branch very often. Content overall. Reviewed on: 21st January 2016

Unable to understand your banking needs

Very poor relationship management. Have really not helped our business. Reviewed on: 20th January 2016

Efficient, easy to communicate by telephone, accessible

I have no problems with my banking apart from bank charges. It is very easy to get onto online banking and overall they are very efficient and accessible Reviewed on: 20th January 2016

Decent online service, but poor account management and high charges

I've banked with many providers and HSBC was my preffered choice however I am contemplating moving to an ethical bank. I don't like the way they operate or the way they charge you. I have worked in Europe and I am used to different approaches. I think the customer service and the way they value their customers should be looked at. Reviewed on: 20th January 2016

Stop closing down high street banks

It used to be handy having HSBC round the corner to drop in cheques but now they've closed it down so we have to travel much further to do this, but always found HSBC to be very good, although ocassionally their systems can go down which can cause issues or delayed processes. Reviewed on: 20th January 2016

Excellent business banking

They are based in the hight street which is near their business which makes it easy as we often need to bank cheques during their lunch hour. The staff there are extremley friendly and as we've been using the same bank for years so they know them well. Reviewed on: 20th January 2016

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