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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.32 (215 reviews)

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2.10

Based on 215 reviews, last reviewed 9th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

13%

56%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

Zero customer service Just opened a business account (quite an ideal in itself) and just received payment of our first invoice. Very exciting. We tried to make a payment on... Read more Reviewed on: 9th September 2025

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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HSBC Business Banking reviews (215)

Online Banking - Needs Improvement

I have had a business account with HSBC for a few years and also have bank accounts with two other banks. I use online banking at all three banks and find that HSBC online banking is nowhere near as user friendly as the others. The log in process is fiddly and inconvenient. Trying to find transactions that have been processed for a specific period is not easy and I am speaking as someone who has worked in the finance industry for many years. Come on HSBC look at making improvements to make it more user friendly. Reviewed on: 28th March 2016

These people are very greedy.

I have been banking with HSBC since the 80's all of a sudden I have to pay them to deposit money into my business account. I would leave but cannot as I owe them money. They are the greediest and, I read, corrupt bank and I wish I could leave them forever. I don't know whether there is a less corrupt bank out there but I doubt if they can be worse than these charlatans. Reviewed on: 18th February 2016

good banking system, fees are annoying

good overall. dealt with a fraudulent transaction on my card well. banking fees are a little steep though Reviewed on: 17th February 2016

Efficient service and friendly staff

Always helpful team wether over the phone or in branch. Only gripe is sometimes additional monthly costs are not advertised for e.g. text messaage alerts at £2.50 per month. Reviewed on: 15th February 2016

HSBC Business Banking

My company has used HSBC for the last 3 years and had very good customer service from a dedicated account management team. They have been quick to help support the growth of the company and provided excellent day-to-day banking facilities Reviewed on: 11th February 2016

4 weeks to open

I made the mistake of trying to open this account online. It wasn't easy. I now know that waiting for a branch appointment makes the process a lot more streamlined! Reviewed on: 10th February 2016

A few negatives

The online access is easy, convenient and quick. However, we now use a third part for international payments due to the costs that can be incurred with our bank. Reviewed on: 5th February 2016

Dreadful

We operate a small cashflow rich business so haven't had problems getting loans or overdrafts, however, on occasion we have needed to call HSBC the telephone banking wait has been shocking. Other than more staff at peak times (to stop productive hours being wasted) can't think of what else would help. Reviewed on: 5th February 2016

Local and friendly keep us loyal

We've used HSBC for years due to the location of the branch being near our business. Find the service to be friendly. Reviewed on: 25th January 2016

Very welcoming in branch today

I had to head into the Newcastle Grey Street branch to pick-up a new business debit card. I went just before the lunch rush, and was immediately welcomed and given my new card within 1 min. A good HSBC business banking day! Reviewed on: 22nd January 2016

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