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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.32 (217 reviews)

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2.15

Based on 217 reviews, last reviewed 5th Nov 2025

100% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

18%

12%

57%

Latest highest rating:

5

VANESSA - LINCOLN HSBC We have had a number of recent meetings with Vanessa from the Lincoln Branch. The service we received was exemplary on all occasions. Vanessa has gu... Read more Reviewed on: 21st October 2025

Latest lowest rating:

1

The worst bank in the UK by far I am a medium size business owner has has the unfortunate experience of banking with HSBC. They absolutely do not care about SME customers. Huge waiti... Read more Reviewed on: 5th November 2025

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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HSBC Business Banking reviews (217)

Very fast online payments service

No problems in 10 years with HSBC Reviewed on: 13th January 2018

Helpful and approachable .

The business team have always been approachable and immediate with their responses which saves your business time .I have dealt with them for many years and many issues and taken new business to them as I have always been happy with their service. Reviewed on: 9th January 2018

Financial Freedom

The main thing about the Business Account I have had for the past 6 years with HSBC is that they have given me freedom to get on with my business while being available in the background for help and advice. Reviewed on: 18th November 2017

Great service

Good to have uk based call centre for Business Banking. Staff friendly and professional Reviewed on: 7th November 2017

Reassuringly easy

I have banked with HSBC since it was the Midland Bank, so it made perfect sense to open my business account with them. Great products, seamless process and excellent staff. Plus, they still have branches on the high street. Reviewed on: 7th November 2017

Easy to deal with

I had to report fraud recently and HSBC were good at dealing with it...did take a while to get through to them though. Reviewed on: 22nd October 2017

awful service

Tried to open business account. Someone called me up to ask me to call them back. Tried to call back waiting 20mins and still no one answered the phone. Sent an email asking for soneone to call me and no one did. Then they closed my application. Reviewed on: 17th May 2017

Not customer focused - do things on their own time

It took about 3 weeks to open an account. I had to chase 4 times for this to happen. The staff are responsive enough, but you need to chase them to do things if they have not done it in the time they promised. I just want to open the account and then will have very little dealings with the staff, just a shame they add almost no value to the process at all. Reviewed on: 16th May 2017

Poor

Don't really have a relationship with my relationship manager, they never keep in touch re: the account Reviewed on: 21st March 2017

Love the app

The business banking app on my phone is great, however they could offer more 1-2-1- business planning meetings for me Reviewed on: 21st March 2017

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