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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.34 (211 reviews)

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2.15

Based on 211 reviews, last reviewed 17th Oct 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

13%

55%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

erratic access to my account I have been a customer of HSBC a Reviewed on: 17th October 2024

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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HSBC Business Banking reviews (211)

Pathetic service

They asked me to apply online so I did and even after one month I am waiting for any communication from them. Every-time I asked status in branch they say they will come back to me. But they never contacted me. My application Online status is not moving at all. I don't think they actually do open business accounts. Reviewed on: 17th April 2018

Horrible Service and Overall Experience

I applied to open a business account 3 months ago and it is still not open. Not only do you have to wait 30 minutes every time you want to speak to someone, but they are all over the place seem to not be coordinating whatsoever internally between the different teams. Initially my application got delayed 1 month because THEY provided me with an incorrect W8-BEN form to fill out and only two weeks after completing it they came back to me to say that it was dated and I would need to fill a new one. How an institution of this scale is not organised enough to have the proper form on their website is unbelievable. I completed the entire application and provided the necessary documentation over 2 months ago. However, the individual who has been responsible for sending my application to the Checking Team within HSBC has sent it incorrectly twice. Also, for some reason, although I applied online, my application ended up in a branch and no HSBC employee can explain why. After two months of waiting and honestly hours of following up, today they got back to me and said that the application was being delayed because of a discrepancy in my home address. What is ridiculous is that I was only told about this 2 months after submitting my application when it should have been flagged straight away at the beginning. Word of advice - don't waste your valuable time trying to open a business account with HSBC. They're useless. Reviewed on: 13th April 2018

dormant account & frozen telephone banking nightmare

After being an HSBC customer for 8 years, they froze my account for being inactive/dormant after a few months (I hadn't used it in a while), and also froze my telephone banking for some reason. I don't currently live in the UK, so could not go into a branch in person to "verify my identity". After calling for 6 months and repeatedly asking for a letter/code to unfreeze my telephone banking (in order to then re-open my dormant account), no letter came. When I called, the customer service agents could not confirm the address they were sending the letter to for "my security", because my telephone banking was frozen. I would later find out that they were sending the letter (WITH SECURE INFORMATION) to the wrong address. But they could not tell me this. If this sounds Kafka-esque and ridiculous and illogical, trust me, it was. I went into an HSBC US branch and begged them to call the UK bank to get my account unfrozen. After an hour on the phone, we were able to get my telephone banking unfrozen, but not my dormant account reactivated, because they have bizarre address and ID confirmation policies (what they are trying to confirm, I don't understand, because all of the addresses are easily changeable either on their website or through my other banks). No policies are consistent. None of their staff seem to know or understand their policies for basic things like unfreezing an account. I would absolutely NEVER recommend this bank to anyone. I will likely be closing my account after I get it unfrozen (it still isn't). Reviewed on: 10th March 2018

Worst and most complicated banking service ever

Worst banking experience. Took over a month to set up the account. Finally attempted a transaction but was rejected asked to call fraud team Did that confirmed transaction was valid adviced money transfer would go through it didn't . Tried to log online account frozen . called customer service no one has a clue why and no record of me calling the day before.!!! Totally unacceptable Reviewed on: 7th March 2018

Very fast online payments service

No problems in 10 years with HSBC Reviewed on: 13th January 2018

Helpful and approachable .

The business team have always been approachable and immediate with their responses which saves your business time .I have dealt with them for many years and many issues and taken new business to them as I have always been happy with their service. Reviewed on: 9th January 2018

Financial Freedom

The main thing about the Business Account I have had for the past 6 years with HSBC is that they have given me freedom to get on with my business while being available in the background for help and advice. Reviewed on: 18th November 2017

Great service

Good to have uk based call centre for Business Banking. Staff friendly and professional Reviewed on: 7th November 2017

Reassuringly easy

I have banked with HSBC since it was the Midland Bank, so it made perfect sense to open my business account with them. Great products, seamless process and excellent staff. Plus, they still have branches on the high street. Reviewed on: 7th November 2017

Easy to deal with

I had to report fraud recently and HSBC were good at dealing with it...did take a while to get through to them though. Reviewed on: 22nd October 2017

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