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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.32 (215 reviews)

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2.10

Based on 215 reviews, last reviewed 9th Sep 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

18%

13%

56%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

Zero customer service Just opened a business account (quite an ideal in itself) and just received payment of our first invoice. Very exciting. We tried to make a payment on... Read more Reviewed on: 9th September 2025

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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HSBC Business Banking reviews (215)

USeless company takes forever to set up a business account. AVOID LIKE THE PLAGUE!

Hopeless. Lost documents, still waiting six weeks later to set up business account, despite already having a separate account with them. Essential codes they send through the post take forever, or don't come, took a passport into a branch for photocopying but they lost it. People on phone fill in forms, even a complaint form takes up to five working days to get a response to. Don't bother. Reviewed on: 3rd September 2019

Reliable website, great service

Have been using this for my business banking for 2 years and am very happy with it. Reviewed on: 9th June 2019

Lost the plot

Have a business account with them for years. I am now shopping for next company as they have absolutely lost the plot. Last week I lost access to my money because 'I hadn't completed a questionnaire they sent me' - which I never received or new anything about. The discussions have moved to the financial ombudsman. If you don't want the layers involved, don't get involved with their business banking. Reviewed on: 27th May 2019

8

heeeeeeeeeeeeeeeeeeeeeeeeeeee6yuyutmjkh ghdt Reviewed on: 25th May 2019

No good for business loans

This is not a bank looking to support startups, don't waste your time. Reviewed on: 23rd April 2019

BUSINESS BANKING do not go there!! Awful and ongoing negative experience.

From start to finish the setting up of the business bank and ongoing internet banking issues have been frustrating to say the least. I have complained 3 times to date and the service just plods on. Internet banking is a nightmare and fraught with IT issues, the latest being not use of the fob to set up standing orders for the past week. (informed by tel banking staff). Informed that I am not set up for telephone banking so need to go into my nearest branch to set up 4 standing orders............ in this day and age , really???? So I have had to fill a form in for telephone banking and wait for this powers that be to process this. BTW it took over 3 weeks to set up the business account, again in this day and age , really???? Awful experience! Would change banks but really cannot face the same issues elsewere. Reviewed on: 12th April 2019

Quick setup and all encompassing

tried other banks who were slow to set up or lacked normal big bank features - went to HSBC and had an all singing all dancing start-up account in less than 10 days Reviewed on: 8th February 2019

Very efficient and good service

Have had my business bank with them since the start and find it easy to use. Reviewed on: 13th January 2019

Helped

Had to pay in cheque and machine was playing up. Was helped without any attitude from staff as soon as someone became available. Reviewed on: 15th October 2018

Serious issues

Applied online for a business account on Aug 3 Today is 5th of September. Account is not yet open. If you call them prepared to wait for at least 15 minutes until you can reach someone. Presumably they have some serious issues in their process. More than 30 days to open an account is unacceptable in any circumstances. Presumably once you are a customer the problems are going to intensify. Avoid! Reviewed on: 5th September 2018

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