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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.32 (217 reviews)

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2.15

Based on 217 reviews, last reviewed 5th Nov 2025

100% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

18%

12%

57%

Latest highest rating:

5

VANESSA - LINCOLN HSBC We have had a number of recent meetings with Vanessa from the Lincoln Branch. The service we received was exemplary on all occasions. Vanessa has gu... Read more Reviewed on: 21st October 2025

Latest lowest rating:

1

The worst bank in the UK by far I am a medium size business owner has has the unfortunate experience of banking with HSBC. They absolutely do not care about SME customers. Huge waiti... Read more Reviewed on: 5th November 2025

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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HSBC Business Banking reviews (217)

Takes too long, no clear communication when opening business account

You would be required to attend a branch in order to open a business account, takes too long. I wanted to also open an EUR account but was told after taking a month to open the business account that I have to make another appointment to open foreign currency account and waiting times where I live are 4 weeks. So all in all it looks like it would take nearly 3 months to open an account with GBP/EUR, totally unacceptable when I found a disrupter bank that can do it in less than a day. Reviewed on: 5th October 2019

STAY AWAY

ABOUT TO LOSE MY ACCOUNT BECAUSE OF BUSINESS REVIEW NO LOCAL BRANCHES ALL CLOSED DOWN PLUS ON LINE LOGIN NEVER WORKS Reviewed on: 4th October 2019

USeless company takes forever to set up a business account. AVOID LIKE THE PLAGUE!

Hopeless. Lost documents, still waiting six weeks later to set up business account, despite already having a separate account with them. Essential codes they send through the post take forever, or don't come, took a passport into a branch for photocopying but they lost it. People on phone fill in forms, even a complaint form takes up to five working days to get a response to. Don't bother. Reviewed on: 3rd September 2019

Reliable website, great service

Have been using this for my business banking for 2 years and am very happy with it. Reviewed on: 9th June 2019

Lost the plot

Have a business account with them for years. I am now shopping for next company as they have absolutely lost the plot. Last week I lost access to my money because 'I hadn't completed a questionnaire they sent me' - which I never received or new anything about. The discussions have moved to the financial ombudsman. If you don't want the layers involved, don't get involved with their business banking. Reviewed on: 27th May 2019

8

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No good for business loans

This is not a bank looking to support startups, don't waste your time. Reviewed on: 23rd April 2019

BUSINESS BANKING do not go there!! Awful and ongoing negative experience.

From start to finish the setting up of the business bank and ongoing internet banking issues have been frustrating to say the least. I have complained 3 times to date and the service just plods on. Internet banking is a nightmare and fraught with IT issues, the latest being not use of the fob to set up standing orders for the past week. (informed by tel banking staff). Informed that I am not set up for telephone banking so need to go into my nearest branch to set up 4 standing orders............ in this day and age , really???? So I have had to fill a form in for telephone banking and wait for this powers that be to process this. BTW it took over 3 weeks to set up the business account, again in this day and age , really???? Awful experience! Would change banks but really cannot face the same issues elsewere. Reviewed on: 12th April 2019

Quick setup and all encompassing

tried other banks who were slow to set up or lacked normal big bank features - went to HSBC and had an all singing all dancing start-up account in less than 10 days Reviewed on: 8th February 2019

Very efficient and good service

Have had my business bank with them since the start and find it easy to use. Reviewed on: 13th January 2019

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