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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.32 (215 reviews)

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2.10

Based on 215 reviews, last reviewed 9th Sep 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

18%

13%

56%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

Zero customer service Just opened a business account (quite an ideal in itself) and just received payment of our first invoice. Very exciting. We tried to make a payment on... Read more Reviewed on: 9th September 2025

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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HSBC Business Banking reviews (215)

Unprofessional business banking approach

Unprofessional and uninterested managers/ bankers in the business department in Chichester branch, throughout 15 years of dealing with them. So bad had to contact HSBC CEO to sort out on one occasion. Reviewed on: 26th November 2019

Professional team

Supportive atmosphere, desire to help even in non banking questions, the concerning business Reviewed on: 26th November 2019

Very reliable and safe. Monitor fraud very efficiently

Any abnormal transactions are flagged by HSBC and immediately get in touch with me. Reviewed on: 26th November 2019

A very good local branch service

Excellent support from Tracy Smallwood local business manager at HSBC Carlisle with the startup of my business and ongoing Reviewed on: 26th November 2019

The bloody thing works

We have several apps and business banking relationships and of the selection we have had both consistent reliable service and manage our activities via the app and the online set up with ease, and without any interruptions of service over the last 2 years, at least when we were using the systems. Reviewed on: 26th November 2019

Great service

Good British call centre. Alas the fees have gone up. Reviewed on: 20th November 2019

Money stuck with HSBC bank

I am writing to you in regards to my account being under review. I had opened a new business account with HSBC to get foreign currency account service as we had done a joint venture with a german based company to invest in UK on properties. After a hard work we came to this agreement and were expecting a initial start up funds from germany. My client send me the confirmation of his swift transfer. I contacted the bank regarding thi fund i was expecting. Went to a branch and over the phone, but they said the money has not reached HSBC. I contacted my client and they send me a tracer copy which mentioned the money is with HSBC. So i decided to visit canada square branch and ask as that the address mentioned on tracer copy. The staff was helpful and started investigating with the help of tracer copy. After 30 mins of wait the staff came back and said the money is here, but the my account in with review department. I asked why is that and he was unable to answer. I said atleast i should be given some reason as to why its with review department. Then i asked how could i contact them as this is very important for my business and my client. But nothing. I am still trying to find the reason why and when my money be credited into my account as i have to reply to my partner as its his funds and he wants us to start the work. I would be very happy if i could get some information about this. Why no one has contacted me, or no one has given any intimation as to when this is done. How do you expect us to grow our business and pay our bills and survive without our business. And this is just the start of our business account. I was very happy with lyodds in this matter. Can someone help us Reviewed on: 5th November 2019

dont waste your time

I would advise not to waste your time. HSBC provide the WORST service for business and its not a joke almost a year later and still same issues and awful processes. Save your self the hassle and stress especially if you have a family to run and a business and do many other things - HSBC will only be a stress for you! Reviewed on: 31st October 2019

Takes too long, no clear communication when opening business account

You would be required to attend a branch in order to open a business account, takes too long. I wanted to also open an EUR account but was told after taking a month to open the business account that I have to make another appointment to open foreign currency account and waiting times where I live are 4 weeks. So all in all it looks like it would take nearly 3 months to open an account with GBP/EUR, totally unacceptable when I found a disrupter bank that can do it in less than a day. Reviewed on: 5th October 2019

STAY AWAY

ABOUT TO LOSE MY ACCOUNT BECAUSE OF BUSINESS REVIEW NO LOCAL BRANCHES ALL CLOSED DOWN PLUS ON LINE LOGIN NEVER WORKS Reviewed on: 4th October 2019

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