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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.34 (211 reviews)

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2.15

Based on 211 reviews, last reviewed 17th Oct 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

13%

55%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

erratic access to my account I have been a customer of HSBC a Reviewed on: 17th October 2024

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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HSBC Business Banking reviews (211)

Awful Experience

For days, I've been trying to apply for a business account online-no success. I used the chat button-no reply. I rang them up this morning, my call got answered immediately but I got transferred and waited for 50 minutes so I decided to hang up. What a waste of my time and I can't imagine dealing with my day to day business banking with this kind of service. Reviewed on: 29th November 2019

Crap

I have been a client for 60 years and their only interest is making money from their clients . Not bad in any way for the shareholders , which is their prime responsibility to which I agree . The problem is customer care which is ziltch , customer service is poor but I am aware most banks are the same . They rely on inertia not to change . This is a very poor reflection on the retail banking market . I have 8 different accounts with HSBC including there business accounts . Reviewed on: 27th November 2019

Very reliable bank and great service overall.

HSBC has always kept me up to date with all the services. Has also helped me with cyber fraud. So would very much recommend to others. Reviewed on: 27th November 2019

Consistently high standard of customer service

We do not actually need to much service as a client of HSBC. However what we do need, is very well delivered and the online service is simple, safe and in our experience robust. We also value the business insights. Reviewed on: 27th November 2019

Very helpful

It’s always help me Great full very loving staff and Alway helps Reviewed on: 26th November 2019

Best staff for giving support

The staff make all the difference. Always helpful Reviewed on: 26th November 2019

Unprofessional business banking approach

Unprofessional and uninterested managers/ bankers in the business department in Chichester branch, throughout 15 years of dealing with them. So bad had to contact HSBC CEO to sort out on one occasion. Reviewed on: 26th November 2019

Professional team

Supportive atmosphere, desire to help even in non banking questions, the concerning business Reviewed on: 26th November 2019

Very reliable and safe. Monitor fraud very efficiently

Any abnormal transactions are flagged by HSBC and immediately get in touch with me. Reviewed on: 26th November 2019

A very good local branch service

Excellent support from Tracy Smallwood local business manager at HSBC Carlisle with the startup of my business and ongoing Reviewed on: 26th November 2019

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