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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.32 (215 reviews)

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2.10

Based on 215 reviews, last reviewed 9th Sep 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

18%

13%

56%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

Zero customer service Just opened a business account (quite an ideal in itself) and just received payment of our first invoice. Very exciting. We tried to make a payment on... Read more Reviewed on: 9th September 2025

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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HSBC Business Banking reviews (215)

Complete mess from account opening to onboarding

Despite being an HSBC Customer for 30 years with a Mortgage with HSBC it still took 6 months to open a business bank account. Complete mess from start to finish. Local branch Canary Wharf failure to respond to account opening request made locally in branch and over email. Fobbed us off to another branch as "too busy". Great local branch manager in Stratford but arms tied. Complete various paper forms in person for multiple directors, return twice to branch to bring further information not requested before first meeting. Then radio silence. Had to chase branch for follow up. Finally an update / delay tactics by asking us to submit more information to branch. Account opening documents, cards, security cards sent late. First letter from bank wants welcome letter but an apology letter for not sending out the account terms and conditions. Most awful disjointed and lackadaisical customer experience. Finally get into bank account and the web app is the same old clunky unresponsive product HSBC have been hosting for the last 10 years. Main reason we opened withHSBC was for foreign exchange which you have to pay additional monthly charge for we only discovered after opening even though we mentioned to business manager it was the primary reason were opening. Doubt he even knew they had started charging for it. We opened an account with a Neo Bank competitor Starling - seamless onboarding, responsive customer centred team. App is modern and easy to use and offers continual new advances. For Foreign exchange we use Transferwise. When time is money for your business avoid HSBC as unnecessary time sink. Why trudge when you can sprint. Reviewed on: 3rd January 2020

Do we look a day old?

We are a business customer and I so wish we weren't! 1) Their online banking service is archaic and has the functionality of a fridge. 2) Telephone banking is OK but lengthy - hence the 1 star! 3) But MOST annoying is the level of detailed PERSONAL info they need from you for 'SAFEGUARDING' your account ie. protecting it from fraud. Do we look a day old? We've been customers for 6 years - so if what they say is true, for the past 6 years we have been exposed to all sorts of potential fraud scams and goodness knows what! The level of personal info they NEED could not possibly all be required to safeguard our account from fraud, but WOW what a great collection of insights they now have about us - we could have refused but they CLOSE YOUR ACCOUNT DOWN if you DO! If I had the time I would have changed banks, but with regret we have passed on everything and are now deeply suspicious of their motives and ethics. Reviewed on: 17th December 2019

Terrible experience, long wait times, call centre staff are unhelpful and uncaring.

I didn't even manage to complete my application for a business account but from the experience I'd had, indicated I had a lucky escape. Took days for steps of the process to progress. Told they needed more information after sitting on application for a week. When I asked what that was, they didn't know. I asked for them to call me back when they found out, but they didn't. Chased for more info to be put on hold for 45 mins, hung up and rang back to find their systems had gone down and I'd been left on hold, each time no one seemed to care or even apologise for the delays and poor communication. I was hung up on twice by their call centre staff (first time because my daughter was crying and I needed a moment to calm her, second time right at the end of this charade because I closed the application due to the poor experience and was in the middle of asking to be put through to the right department to make a complaint... I didn't get the chance!). Avoid HSBC Business Banking at ALL costs. I've spoken to several other people since who had similar experiences. Reviewed on: 17th December 2019

If you remember 76512873 different security codes - great, sign up today.

You'll need a billion different security codes to verify yourself - no one can keep track. I absolutely loath their service. Reviewed on: 3rd December 2019

Awful Experience

For days, I've been trying to apply for a business account online-no success. I used the chat button-no reply. I rang them up this morning, my call got answered immediately but I got transferred and waited for 50 minutes so I decided to hang up. What a waste of my time and I can't imagine dealing with my day to day business banking with this kind of service. Reviewed on: 29th November 2019

Crap

I have been a client for 60 years and their only interest is making money from their clients . Not bad in any way for the shareholders , which is their prime responsibility to which I agree . The problem is customer care which is ziltch , customer service is poor but I am aware most banks are the same . They rely on inertia not to change . This is a very poor reflection on the retail banking market . I have 8 different accounts with HSBC including there business accounts . Reviewed on: 27th November 2019

Very reliable bank and great service overall.

HSBC has always kept me up to date with all the services. Has also helped me with cyber fraud. So would very much recommend to others. Reviewed on: 27th November 2019

Consistently high standard of customer service

We do not actually need to much service as a client of HSBC. However what we do need, is very well delivered and the online service is simple, safe and in our experience robust. We also value the business insights. Reviewed on: 27th November 2019

Very helpful

It’s always help me Great full very loving staff and Alway helps Reviewed on: 26th November 2019

Best staff for giving support

The staff make all the difference. Always helpful Reviewed on: 26th November 2019

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