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Charlotte Hartley

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Review of the HSBC, Business Banking:

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Terrible experience, long wait times, call centre staff are unhelpful and uncaring.

I didn't even manage to complete my application for a business account but from the experience I'd had, indicated I had a lucky escape. Took days for steps of the process to progress. Told they needed more information after sitting on application for a week. When I asked what that was, they didn't know. I asked for them to call me back when they found out, but they didn't. Chased for more info to be put on hold for 45 mins, hung up and rang back to find their systems had gone down and I'd been left on hold, each time no one seemed to care or even apologise for the delays and poor communication. I was hung up on twice by their call centre staff (first time because my daughter was crying and I needed a moment to calm her, second time right at the end of this charade because I closed the application due to the poor experience and was in the middle of asking to be put through to the right department to make a complaint... I didn't get the chance!). Avoid HSBC Business Banking at ALL costs. I've spoken to several other people since who had similar experiences. Reviewed on: 17th December 2019

Review of the Triodos Bank, Current Account:

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Fair, ethical, friendly... no one else like it!

Always had friendly and very helpful customer service, who go out of their way to help you. A world apart from other banks whose staff in call centres hang up when they can't be bothered to deal with you any more (speaking from a recent experience with another bank). Calls are answered quickly and they don't keep you on hold forever. Their ethical stance on lending and companies they support is wonderful (I love their map of who they lend to!) and I can happily keep money in my account knowing it's being used for good. The communication such as email newsletters and positive news magazine are genuinely interesting and inspiring to read. We need more companies such as Triodos to continue for push for a better world. Thank you Triodos for stepping up! Reviewed on: 17th December 2019

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