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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.32 (214 reviews)

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2.10

Based on 214 reviews, last reviewed 23rd Jun 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

18%

13%

56%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

Lame horse of a bank Having banked for over a decade with HSBC, I have seen fees increase, interest rates on saving fall to near zero, and absolutely no business support. ... Read more Reviewed on: 23rd June 2025

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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HSBC Business Banking reviews (214)

Useless bank

It has taken thee and half weeks for me to be able to get back on business banking and that is not good enough because these idiots can’t work out my signature and no the complaint has not worked out to the point I’ve now open up with Barclays Bank well done Hsbc Reviewed on: 9th June 2020

Useless

HSBC is just that useless Hsbc has made me go in to that bank on more than one occasion which is not acceptable cause these dum people can’t sort stuff out , now I reserve the right to sue Hsbs for £100.000 if I come down with the corona virus and if I die because of this I reserve the right for my partner to sue Hsbc for £1000.000 this is not acceptable by any standard and this problem will not go away Hsbc never again Reviewed on: 4th June 2020

Poor service and complex processes

As HSBC premier personal account holder I decided to go with HSBC business account. Regret it. Very difficult process from the beginning. Near impossible to get to the the staff. Internet banking some times does not work. Already thinking of leaving. Reviewed on: 20th April 2020

Excellent Service

Very reliable and great service. Reviewed on: 8th February 2020

They are very responsive to queries

Love online chat - most helpful. Reviewed on: 6th February 2020

Bank that follows through and delivers

HSBC aren't a bank who turn their back at you when the going isn't straight forward. Indeed they understand the value behind relationships and always look to provide with a balanced services which is best suited for the customer. Reviewed on: 19th January 2020

Appallingly incompetent

Disgraceful service, lost certified documents that had been provided as part of a 10 year safeguarding review, then attempted to shut down my account and froze all my money while doing so. Told me it would take 5 days to even accept a complaint to get money back. Staff deeply unhelpful. Many days wasted on the phone and going into the branch and after reassurances the issue had been dealt with and it was their mistake, they restarted the whole thing 4 months later and attempted to shut down the account again. Avoid this bank and do yourself and your business a favour. Reviewed on: 17th January 2020

Not too bad

Overall, they're ok. Can be very variable when trying to contact on the phones though. Reviewed on: 13th January 2020

Absoluteley Shocking Service

After 9 days of trying and our third business banking application, numerous calls back and forth to their call centre who were extremely rude and non concerning we decided to call Barclays Bank. Thankgod we did they were polite extremely helpful and understood our position getting us an appointment the next day. Hopefully should have our business account within a week Thanks Barclays Bank Reviewed on: 8th January 2020

Complete mess from account opening to onboarding

Despite being an HSBC Customer for 30 years with a Mortgage with HSBC it still took 6 months to open a business bank account. Complete mess from start to finish. Local branch Canary Wharf failure to respond to account opening request made locally in branch and over email. Fobbed us off to another branch as "too busy". Great local branch manager in Stratford but arms tied. Complete various paper forms in person for multiple directors, return twice to branch to bring further information not requested before first meeting. Then radio silence. Had to chase branch for follow up. Finally an update / delay tactics by asking us to submit more information to branch. Account opening documents, cards, security cards sent late. First letter from bank wants welcome letter but an apology letter for not sending out the account terms and conditions. Most awful disjointed and lackadaisical customer experience. Finally get into bank account and the web app is the same old clunky unresponsive product HSBC have been hosting for the last 10 years. Main reason we opened withHSBC was for foreign exchange which you have to pay additional monthly charge for we only discovered after opening even though we mentioned to business manager it was the primary reason were opening. Doubt he even knew they had started charging for it. We opened an account with a Neo Bank competitor Starling - seamless onboarding, responsive customer centred team. App is modern and easy to use and offers continual new advances. For Foreign exchange we use Transferwise. When time is money for your business avoid HSBC as unnecessary time sink. Why trudge when you can sprint. Reviewed on: 3rd January 2020

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