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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.32 (215 reviews)

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2.10

Based on 215 reviews, last reviewed 9th Sep 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

18%

13%

56%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

Zero customer service Just opened a business account (quite an ideal in itself) and just received payment of our first invoice. Very exciting. We tried to make a payment on... Read more Reviewed on: 9th September 2025

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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HSBC Business Banking reviews (215)

Charges free banking for community account

HSBC have never charged for a Community Account held with them for over 20 years. Have had no problems using internet banking and cashier services. Reviewed on: 30th June 2020

Useless bank

It has taken thee and half weeks for me to be able to get back on business banking and that is not good enough because these idiots can’t work out my signature and no the complaint has not worked out to the point I’ve now open up with Barclays Bank well done Hsbc Reviewed on: 9th June 2020

Useless

HSBC is just that useless Hsbc has made me go in to that bank on more than one occasion which is not acceptable cause these dum people can’t sort stuff out , now I reserve the right to sue Hsbs for £100.000 if I come down with the corona virus and if I die because of this I reserve the right for my partner to sue Hsbc for £1000.000 this is not acceptable by any standard and this problem will not go away Hsbc never again Reviewed on: 4th June 2020

Poor service and complex processes

As HSBC premier personal account holder I decided to go with HSBC business account. Regret it. Very difficult process from the beginning. Near impossible to get to the the staff. Internet banking some times does not work. Already thinking of leaving. Reviewed on: 20th April 2020

Excellent Service

Very reliable and great service. Reviewed on: 8th February 2020

They are very responsive to queries

Love online chat - most helpful. Reviewed on: 6th February 2020

Bank that follows through and delivers

HSBC aren't a bank who turn their back at you when the going isn't straight forward. Indeed they understand the value behind relationships and always look to provide with a balanced services which is best suited for the customer. Reviewed on: 19th January 2020

Appallingly incompetent

Disgraceful service, lost certified documents that had been provided as part of a 10 year safeguarding review, then attempted to shut down my account and froze all my money while doing so. Told me it would take 5 days to even accept a complaint to get money back. Staff deeply unhelpful. Many days wasted on the phone and going into the branch and after reassurances the issue had been dealt with and it was their mistake, they restarted the whole thing 4 months later and attempted to shut down the account again. Avoid this bank and do yourself and your business a favour. Reviewed on: 17th January 2020

Not too bad

Overall, they're ok. Can be very variable when trying to contact on the phones though. Reviewed on: 13th January 2020

Absoluteley Shocking Service

After 9 days of trying and our third business banking application, numerous calls back and forth to their call centre who were extremely rude and non concerning we decided to call Barclays Bank. Thankgod we did they were polite extremely helpful and understood our position getting us an appointment the next day. Hopefully should have our business account within a week Thanks Barclays Bank Reviewed on: 8th January 2020

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