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Merina Martin

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Review of the HSBC, Business Banking:

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BUSINESS BANKING do not go there!! Awful and ongoing negative experience.

From start to finish the setting up of the business bank and ongoing internet banking issues have been frustrating to say the least. I have complained 3 times to date and the service just plods on. Internet banking is a nightmare and fraught with IT issues, the latest being not use of the fob to set up standing orders for the past week. (informed by tel banking staff). Informed that I am not set up for telephone banking so need to go into my nearest branch to set up 4 standing orders............ in this day and age , really???? So I have had to fill a form in for telephone banking and wait for this powers that be to process this. BTW it took over 3 weeks to set up the business account, again in this day and age , really???? Awful experience! Would change banks but really cannot face the same issues elsewere. Reviewed on: 12th April 2019

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