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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.32 (217 reviews)

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2.15

Based on 217 reviews, last reviewed 5th Nov 2025

100% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

18%

12%

57%

Latest highest rating:

5

VANESSA - LINCOLN HSBC We have had a number of recent meetings with Vanessa from the Lincoln Branch. The service we received was exemplary on all occasions. Vanessa has gu... Read more Reviewed on: 21st October 2025

Latest lowest rating:

1

The worst bank in the UK by far I am a medium size business owner has has the unfortunate experience of banking with HSBC. They absolutely do not care about SME customers. Huge waiti... Read more Reviewed on: 5th November 2025

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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HSBC Business Banking reviews (217)

Poor communication, not bearable long waiting time for telephone banking

During the meeting with business account manager in the branch we, the account manager and I, found out my account was being charged with the service which I never applied for. The manager promised to refund the charge and stop the charge payment. Untill now, 2nd March, my account is still being charged. I emailed to the business account manager but the email failed to reach. I tried business telephone banking but the waiting time was unbearably long. When finally talked to the call agent, I was asked 3 security questions I never was told to prepare for the phone call. Now there is no way round to fix this problem as there is no business account manager available in the local branch. To fix this I have to make an appointment with branch manager or wait to receive telephone banking pack. I would not recomment HSBC Business account to anyone. Reviewed on: 2nd March 2017

HSBC Business Banking

It's functional and does the job we need it to do. Reviewed on: 10th February 2017

Easy

easy to use, easy to understand, and great rates. Also find it to be reliable, flexible and customer service is good. Reviewed on: 10th February 2017

Little value add

We've never had a major issue, but the service can sometimes seem a little disjointed. No real effort is made to understand the business. It's just a transactional relationship that has been adequate to date. Reviewed on: 16th January 2017

Fantastic

Brilliant customer service with prompt responses; flexible overdraft; and quick response times - would recommend Reviewed on: 21st November 2016

SHOCKING!!!!

Discusting customer service on the phone, RUDE, have no mannars and they are spitefull!!!! their attitude absolutely reeks!!! Reviewed on: 21st November 2016

Good service in Newcastle branch

I was told I needed to go into branch to get a letter required by our investors. I was met promptly and my request was dealt with within 10 min. Knocked off a star, as would have been easier for them to email or mail me this letter! Reviewed on: 28th September 2016

ABSOLUTELY DISGUSTING THEIVS

TERRIBLE CUSTOMER SERVICE, CHARGING FOR ACCOUNT, THEN ADD ON EXTRA CHARGES AS AND WHEN THEY SEE FIT, WAIT FOR A LONG TIME FOR CALL TO BE ANSWERED, THEN THEY DON'T HAVE A CLUE WHATS GOING ON WITH MY ACCOUNT, CHEQUES NOT BEING GRACED WHEN THERE IS MORE THAN ENOUGH MONEY IN ACCOUNT, BILLS NOT BEING PAID WHEN SUFFICIENT FUNDS, THEN AGAIN FEES ARE ADDED! WOULD AVOID LIKE THE PLAGUE!! USELESS THIEVING AND INCOMPETENT. Reviewed on: 31st August 2016

As useful as a chocolate fire guard

This bank can't even give you a letter which confirms they have approved you. That took a month and lots of calls. Customer service is unacceptable. Use at your peril! Reviewed on: 19th August 2016

Awful service noone answering phone. been on hold for over an hour.

Waited an hour to talk to someone to authorise an payment ,hour later still on hold .Absolutely disgusting service. live chat is even worse, the agents do not know what they are doing. customer: need to make payment over phone for insurance. agent, why don't you pay online to friends and family. explained 15 times then give up. time to change bank. Reviewed on: 1st July 2016

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