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HyperJar: Adult Account reviews

Name: Adult Account
Rating: 4.89 (2551 reviews)

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4.87

Based on 2,551 reviews, last reviewed 18th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Saves me a lot of money I regularly saved at least 4-10 % on everything from my coffee, to my food to my travel thanks to the vouchers. Also love using a shared jar for a gro... Read more Reviewed on: 21st October 2024

Latest lowest rating:

1

DO NOT TRUST YOUR MONEY WITH HyperJar. DO NOT TRUST YOUR MONEY WITH HYPERJAR HyperJar offers an attractive product, but unfortunately, customer service—the most critical aspect—is where th... Read more Reviewed on: 18th November 2024

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About this product

HyperJar Adult is a free app and prepaid debit card that helps adults and families manage their money.

Using the HyperJar app, you can divide money into digital jars for different expenses, like bills, eating out and saving. You can also split bills through shared jars.

HyperJar app reviews help you find out what it’s really like to be a customer. If you’ve used HyperJar before, you can also leave a review and share your experience.

HyperJar Adult Account reviews (2551)

Review of the HyperJar, Adult Account:

DO NOT TRUST YOUR MONEY WITH HyperJar.

DO NOT TRUST YOUR MONEY WITH HYPERJAR HyperJar offers an attractive product, but unfortunately, customer service—the most critical aspect—is where they fall short. Recently, my account was frozen after receiving funds from a known sender. I was asked to provide documents to verify the transaction and complied, sending everything they requested. The compliance email from HyperJar specifically stated: “Proof of the source of funds (such as a payslip, a bank receipt, or statement) for the following” As this was a self-employment payment, I couldn’t provide a payslip. However, the sender kindly supplied a bank receipt with full details, including the Faster Payment reference. When I submitted this to HyperJar, their response was: “Unfortunately, a payment receipt would not usually be sufficient to verify the source of funds.” This contradictory response highlights the inconsistency and ineffectiveness of their support team. The email also mentioned: “As soon as we receive and verify the requested documents, we can complete our review.” This was misleading. The so-called “compliance team” operates behind a smokescreen; they don’t provide a direct contact number, personal emails, or even respond with a representative’s name. There’s no timeline or ETA, leaving customers in the dark. HyperJar’s customer service is a web of empty promises. Their responses on Trustpilot are purely for show—to boost their rating and attract new customers, not to resolve issues. Don’t be deceived by the positive reviews; they don’t prioritize real customer concerns. Even trying to file a formal complaint is another layer of frustration. Their complaint procedure, stated on the website, includes: “How to make a complaint? •. Using the chat featureApp • Emailing us at: • Sending mail to us at HyperJar, However, if you try to initiate a complaint via live chat, you’ll either be disconnected or told to send an email—which often goes unanswered. DO NOT TRUST YOUR MONEY WITH HYPERJAR. Their “customer service” is just a facade, and they do not care about resolving your concerns. Reviewed on: 18th November 2024

Very easy to use, good security and eliminated getti...

Very easy to use, good security and eliminated getting charged on transactions when abroad. Reviewed on: 28th March 2024

Happy customer

I’ve been using Hyperjar for a number of years and never had a bad experience Reviewed on: 28th March 2024

It it very good for saving money and anyone of age c...

It it very good for saving money and anyone of age can use it. I would definitely recommend it to family Reviewed on: 28th March 2024

Seamless app, gives my child freedom whilst I still...

Seamless app, gives my child freedom whilst I still have control Reviewed on: 28th March 2024

Great for managing the kids pocket money

So convenient to manage the kids pocket money, regul payments and instant transfers. Easy to create savings jars and a good easy to use app. Reviewed on: 28th March 2024

Easy to use service

Easy to use service that provides safe and reliable access to my money. The separate jar feature gives incentive to save and provides the foundations to do so. Overall a great way to keep money separate from my main bank account. Reviewed on: 28th March 2024

No complaints except a warning when I'm about to hit...

No complaints except a warning when I'm about to hit my limit for contact less purchases would be useful. Reviewed on: 28th March 2024

Easy to use, our kids love it so much.

Easy to use, our kids love it so much. Reviewed on: 28th March 2024

A fantastic 'free' family banking solution

It is a fantastic option for free family banking allowing full control of our children's spending. We also send money between our extended family using HyperJar which is a very simple process. Reviewed on: 28th March 2024

Great product.

Great product. My daughter loves having a card rather than cash. The features of the app are very good with options to save. Would highly recommend. Reviewed on: 28th March 2024

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