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Kent Reliance: Mortgages reviews

Name: Mortgages
Rating: 1.43 (28 reviews)

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1.35

Based on 28 reviews, last reviewed 26th Mar 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

3 star

85%

Latest highest rating:

4

VERY PROFESSIONAL TEAM VERY HAPPY WITH THE OVERALL EXPERIENCE FROM START TO FINISH GOOD TEAM Reviewed on: 4th June 2020

Latest lowest rating:

1

Total Rip off We purchased a property in 2008, we did not have a deposit, the mortgage was for £90,000, I'm currently paying an interest rate of 10.25 percent, I ra... Read more Reviewed on: 26th March 2024

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About this product

Kent Reliance is a banking services provider and specialist lender. The lender only accepts mortgage applications from qualified mortgage advisors. It’s important to be confident that you understand the Ts and Cs and interest rate of a mortgage. Always consult the lender or an independent advisor if you have any questions or need help understanding your options.

Buying your home will likely be the largest financial decision you make in your lifetime. That’s why it’s important to find the right lender and mortgage for your needs. We collect Kent Reliance mortgage reviews to give you valuable insight into life as a Kent Reliance borrower.

Find out from homeowners why they chose a mortgage with Kent Reliance. Read about the main pros and cons they’ve experienced to make an informed decision about whether the lender is right for you. Learn more about the support provided by the lender and how communicative it is with its borrowers. Browse through our Kent Reliance mortgage reviews to find the ones most useful to you.

Did Kent Reliance help you buy your home? Share your honest experience with the lender by writing a review on Smart Money People. What mortgage do you have and have you been satisfied with it throughout the term? Share your experience with the application process and how supportive you felt Kent Reliance was throughout it. Have you been kept up to date with any important mortgage news and changes? Would you recommend the lender and mortgage to your family and friends? Whether good or bad, leave a Kent Reliance mortgage review today. Together, we can help people like you make better financial decisions.

Kent Reliance Mortgages reviews (28)

Review of the Kent Reliance, Mortgages:

Waste of time

Don't trust this bank they wasted our time and money I had mortgage in principle with them after I make and offer in the house that I wanted to purchase and my broker made full application they reduced the amount and got in big trouble and I had to cancel everything. Go to high bank they are much better. Reviewed on: 12th July 2022

Piss Poor HMO Lenders

This company was chosen by my Mortgage advisor because they are supposed to be specialists lenders for HMO, the RICS valuer they sent gave an established HMO property of seventeen years standing a zero valuation. They ignored the Appeal which contained evidence of demand and comparable. Wish I knew who the valuer was, I'm also RICS. Reviewed on: 28th March 2022

No Duty Of Care To The Customer

I have been waiting for a reply from June2021. A woman by the name of Alex in customer relation is to get back to me. After numerous calls and letters to the chairman there is still no action. No duty of care or regard for the customer. One star is a star too many for this company. Reviewed on: 21st February 2022

This company does not even deserve 1 star.

AVOID AT ALL COST!!! Absolutely disgusting service, misled us. Accepted us in principle and led us right to the end near to the completion date and then refused to offer us the mortgage. They took £819 off of us which i am now battling to get back. I will be taking this up with the financial ombudsman. Reviewed on: 21st December 2021

8 Months and counting for remortgage!

My experience is one that is on going. Valuation completed last August 2020, and I am still waiting to complete the mortgage!!! Even though I am an existing borrower of there's (borrowed from them in March 2020) The underwriters still ask some silly questions. I was informed underwriter had left who was dealing with my case and was not allocated to another underwriter until I kept asking what is happening with my mortgage, this was Oct 2020. So we started again and had to answer all questions again to new underwriter. Then there was a fault with there portal to upload documents, now we are into December 2020! Mortgage offer finally arrived just before Christmas! but expired 19th Jan! Then Kent Reliance had the cheek to ask me what was the delay in completing this mortgage!!!! They have come back to me early Feb to ask for MORE documents which promptly sent back and now its 1st March 2021 and feels like no closer to completing this mortgage. 8 months for a simple mortgage! (not even a purchase, mortgage of unencumbered property). It has been a terrible experience I would rather pay little more interest and got to an lender that is competent. I strongly advise looking elsewhere! Reviewed on: 1st March 2021

Steer clear - go elsewhere!

I wouldn't recommend Kent Reliance to anyone and I feel totally foolish for not doing my research and reading reviews beforehand, but I was super eager to get the ball rolling with the purchase of a property. At the start of the mortgage application process I had to pay a valuation fee, then during the process they continuously asked me for reams of paperwork, some of which they already had, and they had question after question despite completing on a flat in the same building. Still nearly THREE months later I am no further down the line. It seems they take the valuation fee then make it as tricky, stressful and unpleasant as possible. My broker has even commented on the time it's taking, apologising (its not his fault!!) and surprised it's going on and on - he's even suggested we try elsewhere. Reviewed on: 22nd February 2021

Deliberately unhelpful & obstructive company- AVOID THEM

Kent Reliance continues to do all it can to stop its existing mortgage customers from benefiting from the mortgage holiday relief the Government has put in place. They now refuse all mortgage holiday relief unless unneccessary and exhaustive finacial expenditure forms are submitted delaying the whole process in their favour or outright declining the requests. How strange these forms were not required previously but are now complusory. Will be reporting to the ombudsman but be warned- dodgy practice indeed from a very dodgy mortgage company. Reviewed on: 6th November 2020

VERY PROFESSIONAL TEAM

VERY HAPPY WITH THE OVERALL EXPERIENCE FROM START TO FINISH GOOD TEAM Reviewed on: 4th June 2020

Fees Fees and More Fees

As others have mentioned on here the one thing that kept niggling us were the fees charged by KRBS. Once your special rate comes to end end and your interest shoots up to 6% + they will offer your another deal to 'lock in' again for another 2 3 or 4 years, then comes the hit, they want to charge you and its usually around the 500 mark, basically they ask do you want to pay it now? or add it to your mortgage balance? We left after 5 years with them for this reason. It's like a KRBS 'merry go round' you seem to be unable to get of it unless you make the jump. We did, now with another BS who charge no product fees/establishment fees and have better interest rates and no call centre in India. Reviewed on: 13th May 2020

Simple, good rate and reliable.

I saw some pretty bad reviews on here about there mortgages and these are really scary to read when your waiting for your completion. So here’s a peace of mind for people worried. Kent reliance only asked for a few payslips, we got our mortgage approval, waited 3 months for the house to be built and they transferred the funds as soon as our solicitors requested it. Please note we did not take any finance out at all whilst waiting. If you do take finance (even dfs sofa finance you could be declined) Reviewed on: 24th February 2020

Appalling customer service and rates

My advice to anyone looking for a mortgage, is to avoid this one like the plague. It is without question the most dreadful organisation I’ve ever come across. The customer service is laughable. I have been asking for my redemption statement on my mortgage, so that I can pay it off, for over 4 weeks. I have written, emailed, and telephoned. When I write with my request , in the format they have asked for, they reply days later to tell me to telephone with my request. When I telephone with my details they ask me to write. Meanwhile I am paying interest on a loan, which I do not need and want to pay off but cannot escape! Am writing to the ombudsman. Reviewed on: 19th August 2019

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