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Kroo: Current Account reviews

Name: Current Account
Rating: 4.89 (4054 reviews)

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4.89

Based on 4,054 reviews, last reviewed 23rd Nov 2024

100% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

93%

Latest highest rating:

4

Great interest rate Great interest rate. Easy-access and unlimited withdrawals. Simple app and responsive customer service. Reviewed on: 31st August 2024

Latest lowest rating:

1

Holding People’s Money Hostage After my account was closed on 12th November which I believe was a form of revenge after I said on here that I will be going to the press about my exp... Read more Reviewed on: 23rd November 2024

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About this product

With the Kroo current account, you can earn interest on your balance.

Using the Kroo app you get real-time spending insights that break down and categorise your transactions. It’s free to open and has no monthly fees even for spending abroad. You can also apply for an overdraft facility.

Kroo current account reviews help you find out what it’s really like to be a customer. If you’ve used Kroo before, you can also leave a review and share your experience.

Kroo Current Account reviews (4054)

Review of the Kroo, Current Account:

Awful experience

This message is for the untrustworthy CEOs who might be reading this review, know exactly what is going on and hiding from their customers. Deeply, deeply worried about this bank and its future sustainability. I predict it is going to go into administration and take my money with them given the similarity of our experience with other account holders. Given the growing list of previous reviews citing theft from the account, I strongly suspect kroo will turn on their account account holders and wrongly accuse them of leaking their security details to allow theft, perversely hold account holders responsible and thus not be liable themselves, just like the Post Office scandal. I am feeling sick at the thought of that as I have lodged a substantial balance in the account which was my hard earned money. absolutely awful. Without warning, account frozen. Going by recent experience of other account holders, it appears I'm not the only one. Their licence to bank needs to be reviewed. My account has been frozen for three weeks! With no reason, no resolution, no timelines. Financial regulations state that there must be a final response from the bank to its customer within 15 days for complaints about payment services. This day has come and gone without any final response letter. Kroo haven't even used the word "frozen" to describe my account so it has been left up to me to define and decipher the status of my account. No reason I meet criteria for this action to be taken upon referring to their terms and conditions. Refusal to speak with managers despite asking on several occasions. When pressed on timelines for resolution, they claimed none could be offered. Instead complaint passed from one rep to another. Further insulted by requests asking me to rate my interaction with them. Devastating and serious impact on all my accounts and credit history. I had a perfect credit history up until this point: mortgages payment has failed to be made for the first time in almost 24 years. The administration to fix this will take months upon months. Dire response to complaints. Poor management of written complaint made over 2 weeks ago. Wreaking havoc with my finances. Offices closed for phone calls. Email unresponded to. Had to call and failed security despite answering all questions correctly. Multiple direct debits failed to the point where my internet provider restricted our access ad credit card blocked. This was the first time this has ever been experienced in more than 3 decades of never missing payments. Kroo have been citing "security" for weeks. Have immediately complied with all security measures Kroo have requested. Still waiting to access my money weeks later. It's a total joke! And the large amount in the account makes me sick in my stomach to think I cannot access my own money. Very telling that kroo were quicker to respond to negative review left on Trust Pilot than they were to my flood of emails and telephone calls demanding to know when I could access my own money again. Their response asking me to reach out to them shows that they don't know I have already done so on numerous occasions without successful resolution. Reviewed on: 15th August 2024

Very easy to use.

Very easy to use. Your savings earnings good interest. Much better reward than big named banks with the same perks Reviewed on: 12th April 2024

Customer service is incredible work responding to you.

Customer service is incredible work responding to you. The fact you can make savings pots is amazing. I have had no problems with this bank it’s out of this world and I recommend to everyone Reviewed on: 12th April 2024

Simple and Efficient

The whole process of creating a new account was very straightforward and quick. Reviewed on: 12th April 2024

Competitive interest paying curre...

Easy to deal with, competitive interest paying current account. Reviewed on: 12th April 2024

Very helpful with advance notice of payments due out

Very helpful with advance notice of payments due out Reviewed on: 12th April 2024

Best of the best bank account.

Best of the best bank account. Easy to manage Reviewed on: 12th April 2024

Good Customer Service

It is easy to transfer money and any enquires are answered promptly Reviewed on: 12th April 2024

They be very helpful and friendly.

They be very helpful and friendly. Reviewed on: 12th April 2024

Kroo offer a competitive in-balance interest rate an...

Kroo offer a competitive in-balance interest rate and haven’t reduced this unlike other banks, so you know what you’re getting with Kroo. I would like to be able to more readily view previous transactions. But really like the ease of requesting funds from other accounts and confirmation of transactions and that there is the option to open saving pots which offer the same interest on balances as the current account. It was very easy to set up. I’ve not had any cause to engage with their customer service so can’t comment on this. Reviewed on: 12th April 2024

I signed up due to the amazing interest you get on y...

I signed up due to the amazing interest you get on your balance to build up savings Reviewed on: 12th April 2024

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