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Kroo: Current Account reviews

Name: Current Account
Rating: 4.89 (4054 reviews)

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4.89

Based on 4,054 reviews, last reviewed 23rd Nov 2024

100% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

93%

Latest highest rating:

4

Great interest rate Great interest rate. Easy-access and unlimited withdrawals. Simple app and responsive customer service. Reviewed on: 31st August 2024

Latest lowest rating:

1

Holding People’s Money Hostage After my account was closed on 12th November which I believe was a form of revenge after I said on here that I will be going to the press about my exp... Read more Reviewed on: 23rd November 2024

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About this product

With the Kroo current account, you can earn interest on your balance.

Using the Kroo app you get real-time spending insights that break down and categorise your transactions. It’s free to open and has no monthly fees even for spending abroad. You can also apply for an overdraft facility.

Kroo current account reviews help you find out what it’s really like to be a customer. If you’ve used Kroo before, you can also leave a review and share your experience.

Kroo Current Account reviews (4054)

Review of the Kroo, Current Account:

Scam bank

My phone was stolen and there was a fraud attempt on my account on 02/06/2024. Kroo restricted my account. I also phone and told them to block the account the same day. Good, great, happy with that! Once I got a new phone and sim I asked for this restriction to be lifted 05/06/2024. They said I had to wait until the fraud investigation is finished can take up to 8 weeks. So £32k locked up for 8 weeks. Every other bank confirms your identity and unrestricts when requested, but whatever, fine. No replies to any communication since then, you asked for an update you get a copy & paste reply saying relevant team looking into it. No information because you cannot talk to someone who knows what is going on. 8 weeks go by and nothing. No updates, no responses and only generic replies when requesting for an update. I put in a formal complaint (my fault should have done this when they didn't provide updates when requested). They come back and say they have another 8 weeks to handle the complaint. I ask for an update and get a generic reply, saying they have until 13 September to respond. Cannot get any information from the company. My complaint reference is 686375. My account is still restricted. Please can someone look into this and let me know what I need to do to get the account unrestricted or if it's going to take until 13 September a valid reason as to why? Not just a response saying someone the relevant team is looking into it. £32k locked up since 02/06/2024. Over 2 months later and nothing has been done. No updates, only generic replies. Please can something be done Reviewed on: 20th August 2024

Very easy to use.

Very easy to use. Your savings earnings good interest. Much better reward than big named banks with the same perks Reviewed on: 12th April 2024

Customer service is incredible work responding to you.

Customer service is incredible work responding to you. The fact you can make savings pots is amazing. I have had no problems with this bank it’s out of this world and I recommend to everyone Reviewed on: 12th April 2024

Simple and Efficient

The whole process of creating a new account was very straightforward and quick. Reviewed on: 12th April 2024

Competitive interest paying curre...

Easy to deal with, competitive interest paying current account. Reviewed on: 12th April 2024

Very helpful with advance notice of payments due out

Very helpful with advance notice of payments due out Reviewed on: 12th April 2024

Best of the best bank account.

Best of the best bank account. Easy to manage Reviewed on: 12th April 2024

Good Customer Service

It is easy to transfer money and any enquires are answered promptly Reviewed on: 12th April 2024

They be very helpful and friendly.

They be very helpful and friendly. Reviewed on: 12th April 2024

Kroo offer a competitive in-balance interest rate an...

Kroo offer a competitive in-balance interest rate and haven’t reduced this unlike other banks, so you know what you’re getting with Kroo. I would like to be able to more readily view previous transactions. But really like the ease of requesting funds from other accounts and confirmation of transactions and that there is the option to open saving pots which offer the same interest on balances as the current account. It was very easy to set up. I’ve not had any cause to engage with their customer service so can’t comment on this. Reviewed on: 12th April 2024

I signed up due to the amazing interest you get on y...

I signed up due to the amazing interest you get on your balance to build up savings Reviewed on: 12th April 2024

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