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Kroo: Current Account reviews

Name: Current Account
Rating: 4.89 (4054 reviews)

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4.89

Based on 4,054 reviews, last reviewed 23rd Nov 2024

100% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

93%

Latest highest rating:

4

Great interest rate Great interest rate. Easy-access and unlimited withdrawals. Simple app and responsive customer service. Reviewed on: 31st August 2024

Latest lowest rating:

1

Holding People’s Money Hostage After my account was closed on 12th November which I believe was a form of revenge after I said on here that I will be going to the press about my exp... Read more Reviewed on: 23rd November 2024

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About this product

With the Kroo current account, you can earn interest on your balance.

Using the Kroo app you get real-time spending insights that break down and categorise your transactions. It’s free to open and has no monthly fees even for spending abroad. You can also apply for an overdraft facility.

Kroo current account reviews help you find out what it’s really like to be a customer. If you’ve used Kroo before, you can also leave a review and share your experience.

Kroo Current Account reviews (4054)

Review of the Kroo, Current Account:

Scam bank

My phone was stolen and there was a fraud attempt on my account on 02/06/2024. Kroo restricted my account. I also phone and told them to block the account the same day. Good, great, happy with that! Once I got a new phone and sim I asked for this restriction to be lifted 05/06/2024. They said I had to wait until the fraud investigation is finished can take up to 8 weeks. So £32k locked up for 8 weeks. Every other bank confirms your identity and unrestricts when requested, but whatever, fine. No replies to any communication since then, you asked for an update you get a copy & paste reply saying relevant team looking into it. No information because you cannot talk to someone who knows what is going on. 8 weeks go by and nothing. No updates, no responses and only generic replies when requesting for an update. I put in a formal complaint (my fault should have done this when they didn't provide updates when requested). They come back and say they have another 8 weeks to handle the complaint. I ask for an update and get a generic reply, saying they have until 13 September to respond. Cannot get any information from the company. My complaint reference is 686375. My account is still restricted. Please can someone look into this and let me know what I need to do to get the account unrestricted or if it's going to take until 13 September a valid reason as to why? Not just a response saying someone the relevant team is looking into it. £32k locked up since 02/06/2024. Over 2 months later and nothing has been done. No updates, only generic replies. Please can something be done Reviewed on: 20th August 2024

Great value account with efficient but friendly comm...

Great value account with efficient but friendly communication would recommend as an alternative to the more established banks Reviewed on: 17th April 2024

Excellent service and services and it’s very easy to...

Excellent service and services and it’s very easy to in app to use services Reviewed on: 17th April 2024

got kroo because of loqbox and it’s great :)

got kroo because of loqbox and it’s been great :) as a savings pot Reviewed on: 17th April 2024

Easy current account with great rate of interest

Easy to move money in and out using the app and earns a great interest rate Reviewed on: 16th April 2024

Incredible interest rates.

Incredible interest rates. Fantastic tech - the app works brilliantly well and is so easy to navigate. I love the feel of it. Reviewed on: 16th April 2024

Fantastic fast easy to use the app card came super f...

Fantastic fast easy to use the app card came super fast easy to work out the app fantastic Reviewed on: 16th April 2024

Kroo is a refreshing change

Kroo is a refreshing change from my previous bank. Great app, excellent product Reviewed on: 16th April 2024

100 pesenting

I've never had any complaints while being with kroo banking brilliant. Reviewed on: 16th April 2024

Great service, excellent app & interest rate is mind...

Great service, excellent app & interest rate is mind blowing. Reviewed on: 16th April 2024

Fantastic Service

Applied for Bank Account and a loan of £7,500 happened within an hour, no fuss or issues Reviewed on: 15th April 2024

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