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Kroo: Current Account reviews

Name: Current Account
Rating: 4.89 (4054 reviews)

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4.89

Based on 4,054 reviews, last reviewed 23rd Nov 2024

100% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

93%

Latest highest rating:

4

Great interest rate Great interest rate. Easy-access and unlimited withdrawals. Simple app and responsive customer service. Reviewed on: 31st August 2024

Latest lowest rating:

1

Holding People’s Money Hostage After my account was closed on 12th November which I believe was a form of revenge after I said on here that I will be going to the press about my exp... Read more Reviewed on: 23rd November 2024

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About this product

With the Kroo current account, you can earn interest on your balance.

Using the Kroo app you get real-time spending insights that break down and categorise your transactions. It’s free to open and has no monthly fees even for spending abroad. You can also apply for an overdraft facility.

Kroo current account reviews help you find out what it’s really like to be a customer. If you’ve used Kroo before, you can also leave a review and share your experience.

Kroo Current Account reviews (4054)

Review of the Kroo, Current Account:

Scam bank

My phone was stolen and there was a fraud attempt on my account on 02/06/2024. Kroo restricted my account. I also phone and told them to block the account the same day. Good, great, happy with that! Once I got a new phone and sim I asked for this restriction to be lifted 05/06/2024. They said I had to wait until the fraud investigation is finished can take up to 8 weeks. So £32k locked up for 8 weeks. Every other bank confirms your identity and unrestricts when requested, but whatever, fine. No replies to any communication since then, you asked for an update you get a copy & paste reply saying relevant team looking into it. No information because you cannot talk to someone who knows what is going on. 8 weeks go by and nothing. No updates, no responses and only generic replies when requesting for an update. I put in a formal complaint (my fault should have done this when they didn't provide updates when requested). They come back and say they have another 8 weeks to handle the complaint. I ask for an update and get a generic reply, saying they have until 13 September to respond. Cannot get any information from the company. My complaint reference is 686375. My account is still restricted. Please can someone look into this and let me know what I need to do to get the account unrestricted or if it's going to take until 13 September a valid reason as to why? Not just a response saying someone the relevant team is looking into it. £32k locked up since 02/06/2024. Over 2 months later and nothing has been done. No updates, only generic replies. Please can something be done Reviewed on: 20th August 2024

Great and quick response to queries.

Great and quick response to queries. Reviewed on: 14th April 2024

Good customer service, the app is easy to understand.

Good customer service, the app is easy to understand. Reviewed on: 14th April 2024

Absolutely love this bank really easy to use and als...

Absolutely love this bank really easy to use and also the app fantastic bank Reviewed on: 14th April 2024

Kroo have been excellent since I opened my account l...

Kroo have been excellent since I opened my account last year. Reviewed on: 14th April 2024

Excellent online banking with fantastic interest rat...

Excellent online banking with fantastic interest rate and lovely banking benefits. Reviewed on: 14th April 2024

High interest and many functions

Kroo provides the highest interest on current account balances (to my knowledge). This is 4.35%. I appreciate the value for money and the ease of using one account for everything (savings, everyday transactions, scheduled payments, direct debits, etc). Reviewed on: 14th April 2024

kroo review

The bank account has a good interest and I haven't had any problems with Kroo so far. Reviewed on: 14th April 2024

A no brainer Current Account come Savings Account

I don't know another current account out there which delivers such a high interest rate with the the flexibility to withdraw and deposit as much as you wish. Reviewed on: 14th April 2024

Hassle free current acct with savings

Kroo app looks neat and simple to use. current acct ideal for everyone and the interest rate on savings is just a gem. Reviewed on: 14th April 2024

Excellent bank

Excellent bank, easy to set up & manage Reviewed on: 14th April 2024

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