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Kroo: Current Account reviews

Name: Current Account
Rating: 4.89 (4054 reviews)

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4.89

Based on 4,054 reviews, last reviewed 23rd Nov 2024

100% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

93%

Latest highest rating:

4

Great interest rate Great interest rate. Easy-access and unlimited withdrawals. Simple app and responsive customer service. Reviewed on: 31st August 2024

Latest lowest rating:

1

Holding People’s Money Hostage After my account was closed on 12th November which I believe was a form of revenge after I said on here that I will be going to the press about my exp... Read more Reviewed on: 23rd November 2024

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About this product

With the Kroo current account, you can earn interest on your balance.

Using the Kroo app you get real-time spending insights that break down and categorise your transactions. It’s free to open and has no monthly fees even for spending abroad. You can also apply for an overdraft facility.

Kroo current account reviews help you find out what it’s really like to be a customer. If you’ve used Kroo before, you can also leave a review and share your experience.

Kroo Current Account reviews (4054)

Review of the Kroo, Current Account:

Scam bank

My phone was stolen and there was a fraud attempt on my account on 02/06/2024. Kroo restricted my account. I also phone and told them to block the account the same day. Good, great, happy with that! Once I got a new phone and sim I asked for this restriction to be lifted 05/06/2024. They said I had to wait until the fraud investigation is finished can take up to 8 weeks. So £32k locked up for 8 weeks. Every other bank confirms your identity and unrestricts when requested, but whatever, fine. No replies to any communication since then, you asked for an update you get a copy & paste reply saying relevant team looking into it. No information because you cannot talk to someone who knows what is going on. 8 weeks go by and nothing. No updates, no responses and only generic replies when requesting for an update. I put in a formal complaint (my fault should have done this when they didn't provide updates when requested). They come back and say they have another 8 weeks to handle the complaint. I ask for an update and get a generic reply, saying they have until 13 September to respond. Cannot get any information from the company. My complaint reference is 686375. My account is still restricted. Please can someone look into this and let me know what I need to do to get the account unrestricted or if it's going to take until 13 September a valid reason as to why? Not just a response saying someone the relevant team is looking into it. £32k locked up since 02/06/2024. Over 2 months later and nothing has been done. No updates, only generic replies. Please can something be done Reviewed on: 20th August 2024

Satisfied saver

No issues so far but I've only just used account for saving so far. Reviewed on: 13th April 2024

Recently took out a Krio account.

Recently took out a Krio account. It was a seemless transaction.very happy Reviewed on: 13th April 2024

No comolaints.

No comolaints. Great account and bank. Reviewed on: 13th April 2024

The kind of bank that looks after you.

The kind of bank that looks after you. Reviewed on: 13th April 2024

Good and ecxcellent service very covinuent and easy

Good and ecxcellent service very covinuent and easy Reviewed on: 13th April 2024

Perfect bank

Perfect bank, better interest rate than other banks and less paperwork Reviewed on: 13th April 2024

Fast friendly backup.

Fast friendly backup. Not instant but once they answer they follow up until you are sorted. Reviewed on: 13th April 2024

Kroo Bank app is very convenient to use.

Kroo Bank app is very convenient to use. Additionally it’s offering lucrative interest rate 4.35% for savings as well. Highly recommend to everyone. Reviewed on: 13th April 2024

Great app, great interest rates great banking experi...

Great app, great interest rates great banking experience overall! Already recommended to friends and family! Reviewed on: 13th April 2024

Missing Information!

I closed my account due to particular reasons, only to find out I cannot open another one!! There was nothing about this in the Ts&Cs Reviewed on: 13th April 2024

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