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Kroo: Current Account reviews

Name: Current Account
Rating: 4.89 (4054 reviews)

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4.89

Based on 4,054 reviews, last reviewed 23rd Nov 2024

100% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

93%

Latest highest rating:

4

Great interest rate Great interest rate. Easy-access and unlimited withdrawals. Simple app and responsive customer service. Reviewed on: 31st August 2024

Latest lowest rating:

1

Holding People’s Money Hostage After my account was closed on 12th November which I believe was a form of revenge after I said on here that I will be going to the press about my exp... Read more Reviewed on: 23rd November 2024

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About this product

With the Kroo current account, you can earn interest on your balance.

Using the Kroo app you get real-time spending insights that break down and categorise your transactions. It’s free to open and has no monthly fees even for spending abroad. You can also apply for an overdraft facility.

Kroo current account reviews help you find out what it’s really like to be a customer. If you’ve used Kroo before, you can also leave a review and share your experience.

Kroo Current Account reviews (4054)

Review of the Kroo, Current Account:

Scam bank

My phone was stolen and there was a fraud attempt on my account on 02/06/2024. Kroo restricted my account. I also phone and told them to block the account the same day. Good, great, happy with that! Once I got a new phone and sim I asked for this restriction to be lifted 05/06/2024. They said I had to wait until the fraud investigation is finished can take up to 8 weeks. So £32k locked up for 8 weeks. Every other bank confirms your identity and unrestricts when requested, but whatever, fine. No replies to any communication since then, you asked for an update you get a copy & paste reply saying relevant team looking into it. No information because you cannot talk to someone who knows what is going on. 8 weeks go by and nothing. No updates, no responses and only generic replies when requesting for an update. I put in a formal complaint (my fault should have done this when they didn't provide updates when requested). They come back and say they have another 8 weeks to handle the complaint. I ask for an update and get a generic reply, saying they have until 13 September to respond. Cannot get any information from the company. My complaint reference is 686375. My account is still restricted. Please can someone look into this and let me know what I need to do to get the account unrestricted or if it's going to take until 13 September a valid reason as to why? Not just a response saying someone the relevant team is looking into it. £32k locked up since 02/06/2024. Over 2 months later and nothing has been done. No updates, only generic replies. Please can something be done Reviewed on: 20th August 2024

Very usefull easy to manage everything worth it

Very usefull easy to manage everything worth it Reviewed on: 13th April 2024

Helpful Bank.

Easy to operate app. Easy navigation and clear information. Reviewed on: 13th April 2024

They deliver very good, encouraging and prompt servi...

They deliver very good, encouraging and prompt services. Reviewed on: 13th April 2024

Top rate for instant access

Easy to use, great interest rate on cash balances. Did have trouble setting up standing order to mortgage provider Reviewed on: 13th April 2024

Perfect apo, great FAQ.

Perfect apo, great FAQ. I WOULD RECOMMEND IT TO ALL MY MATES Reviewed on: 13th April 2024

communication is key...

They keep all their customers in the loop of what’s going on behind the app. And what’s more they have us have a say on what we like to see services that can be beneficial to all account holders. And bloody decent interest rate. Reviewed on: 13th April 2024

Easy joining process, access to great rates straight...

Easy joining process, access to great rates straight away Reviewed on: 12th April 2024

Geared for you, not them!

Really easy to use, smooth and listen too very geared for YOU not THEM. Killing it Kroo you’re brilliant! Reviewed on: 12th April 2024

Excellent - the only bank current account that pays...

Excellent - the only bank current account that pays high interest rates!! Reviewed on: 12th April 2024

So pleased I opened an account with Kroo.

So pleased I opened an account with Kroo. The app tells me immediately when I have spent something, or money goes into the account. They give good interest rate on the money in the current account, and do not charge for using their card abroard. If I could give Kroo 100 stars I would. Reviewed on: 12th April 2024

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