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Kroo: Current Account reviews

Name: Current Account
Rating: 4.89 (4054 reviews)

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4.89

Based on 4,054 reviews, last reviewed 23rd Nov 2024

100% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

93%

Latest highest rating:

4

Great interest rate Great interest rate. Easy-access and unlimited withdrawals. Simple app and responsive customer service. Reviewed on: 31st August 2024

Latest lowest rating:

1

Holding People’s Money Hostage After my account was closed on 12th November which I believe was a form of revenge after I said on here that I will be going to the press about my exp... Read more Reviewed on: 23rd November 2024

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About this product

With the Kroo current account, you can earn interest on your balance.

Using the Kroo app you get real-time spending insights that break down and categorise your transactions. It’s free to open and has no monthly fees even for spending abroad. You can also apply for an overdraft facility.

Kroo current account reviews help you find out what it’s really like to be a customer. If you’ve used Kroo before, you can also leave a review and share your experience.

Kroo Current Account reviews (4054)

Review of the Kroo, Current Account:

Scam bank

My phone was stolen and there was a fraud attempt on my account on 02/06/2024. Kroo restricted my account. I also phone and told them to block the account the same day. Good, great, happy with that! Once I got a new phone and sim I asked for this restriction to be lifted 05/06/2024. They said I had to wait until the fraud investigation is finished can take up to 8 weeks. So £32k locked up for 8 weeks. Every other bank confirms your identity and unrestricts when requested, but whatever, fine. No replies to any communication since then, you asked for an update you get a copy & paste reply saying relevant team looking into it. No information because you cannot talk to someone who knows what is going on. 8 weeks go by and nothing. No updates, no responses and only generic replies when requesting for an update. I put in a formal complaint (my fault should have done this when they didn't provide updates when requested). They come back and say they have another 8 weeks to handle the complaint. I ask for an update and get a generic reply, saying they have until 13 September to respond. Cannot get any information from the company. My complaint reference is 686375. My account is still restricted. Please can someone look into this and let me know what I need to do to get the account unrestricted or if it's going to take until 13 September a valid reason as to why? Not just a response saying someone the relevant team is looking into it. £32k locked up since 02/06/2024. Over 2 months later and nothing has been done. No updates, only generic replies. Please can something be done Reviewed on: 20th August 2024

Can't fault Kroo, it is now my default bank account.

Can't fault Kroo, it is now my default bank account. The fact you can earn interest in a current account is amazing and that they plant 2 trees when you open your account is heading in the right direction for a supporting sustainability. Reviewed on: 12th April 2024

Easy to use .

Easy to use .also good for saving account Reviewed on: 12th April 2024

Good rate of interest.

Good rate of interest. Easy to use app. Very pleased Reviewed on: 12th April 2024

Excellent all round

Very easy to open account excellent rates for loans and excellent interest rates for current accounts Reviewed on: 12th April 2024

Best bank I’ve EVER had

EXCELLENT rate of interest, VERY easy to use, no charges/fees as far as I have seen and a bit of a diamond in the rough Reviewed on: 12th April 2024

Excellent across the board!

Excellent across the board! Their current account has a very good interest rate that means I can live, spend and earn interest all at the time. Their interest rate has so far been better than most other financial services. Furthermore, their app is very easy to use and highly well designed. The rare occasion that I have gotten in touch with them, their customer service has also been impeccable. Reviewed on: 12th April 2024

It’s fantastic getting interest on my current account.

It’s fantastic getting interest on my current account. Even better getting free transactions when abroad. Loving the new pots feature. It helps me manage my money. Reviewed on: 12th April 2024

Kroo is great!

Great bank! Really good interest rate on my current account. I find the app easy to use. Moving money about is simple to do and I love the idea of pots inwhich to place funds for say holidays, home repairs etc. Also the card is great for spending abroad. Reviewed on: 12th April 2024

Fraud reduction measures and ...

Great service with measures in place to reduce chances of fraud. Large payments have follow up checks before the money is transfer. Money in this account earns interest at a much higher rate than many savings accounts. Reviewed on: 12th April 2024

Great interest rate and easy to use app

Great app that is simple and easy to use and shows useful info also. I am very happy with the interest rate for my account which is the best out there. Kroo offered a great incentive to join. Reviewed on: 12th April 2024

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