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Lancaster Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 2.45 (20 reviews)

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2.44

Based on 20 reviews, last reviewed 7th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

30%

2 star

60%

Latest highest rating:

5

Easy to contact with friendly knowledgeable staff Easy to contact with friendly knowledgeable staff Reviewed on: 7th September 2024

Latest lowest rating:

1

Not Recomended Do not insure you car with this company. They charge you too much to cancel your policy. They are a rip off money grabbing company. Stay clear. Be eve... Read more Reviewed on: 11th October 2023

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About this product

When it comes to insuring an expensive or vintage vehicle, selecting the right provider and policy is vital. At Smart Money People, we collect Lancaster car insurance reviews from genuine customers to help you make an informed decision about your next provider.

Lancaster Insurance Services has been providing specialist insurance since 1988, with policies to protect classic cars, 4x4s, motorhomes, military vehicles and more. Lancaster claims to be able to quote for 'virtually every classic car available'.

Find out how genuine customers rate Lancaster Insurance by reading our Lancaster car insurance reviews. Find out what has drawn people to Lancaster’s policies, and any aspects that haven’t quite lived up to claims. By learning this information, you can make a smart financial decision when selecting your next provider.

Have you had an insurance policy with Lancaster? Share your honest experience with our Smart Money People community. Tell us why you chose to insure with Lancaster and whether you would renew your policy. Did you have to make a claim, and if so, how well was it handled? Whether your experience was good or bad, write a Lancaster car insurance review today. Together, we can help people like you make better decisions.

Lancaster Insurance Car Insurance reviews (20)

Review of the Lancaster Insurance, Car Insurance:

Horrific customer service.

Almost impossible to get through to, call back system useless and if ever you get through after a 30 min wait you’re told that person can’t help and you’ll be called back, no big surprise, but no one calls back. Reviewed on: 24th July 2023

Easy to contact with friendly knowledgeable staff

Easy to contact with friendly knowledgeable staff Reviewed on: 7th September 2024

Ok first year

Not satisfied with renewal quote Reviewed on: 17th October 2023

Not Recomended

Do not insure you car with this company. They charge you too much to cancel your policy. They are a rip off money grabbing company. Stay clear. Be even worse if you need to claim. Fortunately I didn’t need to. But don’t bother insure with them ! They will take your money and not very helpful Reviewed on: 11th October 2023

Be warned

Be warned - if you insure your car annually with Lancaster Insurance and then have to cancel 50 days into your policy because you change your car and they won't insure it, you won't be due a refund. They just tell you it's tough luck and refer you endlessly to their terms and conditions. I won't be insuring any of my vehicles with Lancaster Insurance again. Reviewed on: 24th May 2023

Amazing company

They helped me loads in customer service Reviewed on: 6th April 2023

AVOID RIP OFF

******. paid a year premium for my classic car had to sell it due to current climate. expecting some refund not much. only had 5 month use OUT OF 12 MONTHS WAS TOLD NO REFUND. i used to recommend this company. not anymore. i have a few classic cars to insure but i will not use Lancaster plenty of others out there. Reviewed on: 1st December 2022

Avoid this Company

Terrible company to deal with. Ended up being charged the full year amount for 86 days cover after cancelling the policy due to sale of the vehicle. They only 'refunded' 6 months of the premium for 86 days cover and then the cancellation charge convieniently was exactly the amount of that 'refund'. Will never use for any of my vehicles again. Reviewed on: 30th October 2022

dont use!!

I cancelled my car insurance after 40 days as I sold my car, and they would not refund me a penny , taking the whole years policy in fees. I have never been so shocked in my life, daylight robbery, avoid at all costs. Reviewed on: 10th October 2022

Been with them for years.

Always the cheapest for my classic car policy. Can't complain. Good service and staff. Reviewed on: 16th September 2022

Hopeless claims handling procedures

I only hope that you never have to claim. Their claims handling procedures are hopelessly inefficient and totally unprofessional. I have to wait hours on the phone listening to dreadful music and recorded messages "your call is important to us..."! I have been given different email addresses for repair estimates and never receive reply. Don't touch them with a bargepole!! Reviewed on: 10th December 2021

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