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John Woolgar

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Review of the Lancaster Insurance, Car Insurance:

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Hopeless claims handling procedures

I only hope that you never have to claim. Their claims handling procedures are hopelessly inefficient and totally unprofessional. I have to wait hours on the phone listening to dreadful music and recorded messages "your call is important to us..."! I have been given different email addresses for repair estimates and never receive reply. Don't touch them with a bargepole!! Reviewed on: 10th December 2021

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