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Leek Building Society: Savings reviews

Name: Savings
Rating: 4.92 (3440 reviews)

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4.90

Based on 3,440 reviews, last reviewed 8th Mar 2025

466% increase in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Visited Cheadle branch to look at range of savings p... Visited Cheadle branch to look at range of savings products, excellent advice from a very knowledgeable member of staff. I opened a new account, with... Read more Reviewed on: 8th March 2025

Latest lowest rating:

1

Cannot access account & stuck in a lockout loop I've had a savings account for almost a year and as we all know we shouldn't use the same passwords and codes for more than one place or write them do... Read more Reviewed on: 4th March 2025

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About this product

Leek Building Society savings reviews can help you to find out more about life at Leek Building Society. How easy is it to contact Leek Building Society? And how friendly are they? Our Leek Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Leek Building Society Savings reviews (3440)

Review of the Leek Building Society, Savings:

Friendly service, with a branch with actual people!

Friendly service, with a branch with actual people! Reviewed on: 13th January 2025

Visited Cheadle branch to look at range of savings p...

Visited Cheadle branch to look at range of savings products, excellent advice from a very knowledgeable member of staff. I opened a new account, with a good rate of interest. Reviewed on: 8th March 2025

Staff are helpful.

Staff are helpful. Service is good. I like having a branch locally. Reviewed on: 7th March 2025

Everyone is always very helpful.

Everyone is always very helpful. Lovely environment in the branch. Reviewed on: 7th March 2025

Great customer experience

Louise was very thorough, knowledgeable and friendly whilst helping me set up my account. The branch was clean, bright and welcoming. Reviewed on: 7th March 2025

Great service, open on a Saturday for those who can’...

Great service, open on a Saturday for those who can’t access in the week Reviewed on: 5th March 2025

Cannot access account & stuck in a lockout loop

I've had a savings account for almost a year and as we all know we shouldn't use the same passwords and codes for more than one place or write them down. This means that if you have an account you don't access very often this can be very troublesome. So i needed a reminder of my username because a PC will not remember it when accessing the site, i then needed a password so i requested a reset, trying to use the reset you need your memorable word and it appears that i have remembered it incorrectly so i attempt to reset my memorable word and then bang. The account i can manage online means i have to call them the next day to regain access. I phoned the next morning and waited all day to be called back, they unlocked me and of course i had my username and a password reset link, it then asked me my memorable word which i don't have and when i clicked reset, i'm locked out again and have to get back on the phone but luckily the phone lines were still supposed to be open for another fifteen minutes but i got voicemail. So i will now be on day three tomorrow and all i'm trying to do now is close my account and run a mile. Reviewed on: 4th March 2025

Reply from Leek Building Society Thank you for taking the time to leave us a review. We’re sorry to hear about the difficulties that you’ve experienced when attempting to log into ‘Leek Online’ and that our staff were already busy assisting other customers when you called us about this yesterday. Our Savings Team will be happy to talk you through the steps that you’ll need to take to unlock your ‘Leek Online’ profile and they can be contacted on 0808 281 9308 between 9am & 5pm Monday to Friday. Alternatively, please e-mail us at [email protected] with your contact details and a preferred call back time (again, between 9am & 5pm Monday to Friday) and a member of staff will call you directly to talk you through things. Once again, we’re very sorry for any frustration this situation may have caused and we look forward to speaking with you in order to get this resolved. Kind Regards Dave @ Leek BS Response date: 5th March 2025

Treat you like a person, not a statistic

Very friendly staff every time I go into the branch. The Online offering is easy to use and simple to set up. Competitive savings rates. Reviewed on: 2nd March 2025

STAFF ARE ALWAYS WILLING TO GO THE EXTRA MILE TO HEL...

STAFF ARE ALWAYS WILLING TO GO THE EXTRA MILE TO HELP CUSTOMERS Reviewed on: 1st March 2025

In branch service review

Nothing to do - very satisfied with the service. Reviewed on: 28th February 2025

In branch service review

Accessibility and can talk to people face-to-face. Reviewed on: 28th February 2025

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Leek Building Society: Savings reviews

466% increase in 5 star reviews

600% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Leek Building Society Savings reviews (3440)

Friendly service, with a branch with actual people!

Visited Cheadle branch to look at range of savings p...

Staff are helpful.

Everyone is always very helpful.

Great customer experience

Great service, open on a Saturday for those who can’...

Cannot access account & stuck in a lockout loop

Treat you like a person, not a statistic

STAFF ARE ALWAYS WILLING TO GO THE EXTRA MILE TO HEL...

In branch service review

In branch service review

Do you have a different Leek Building Society product?

There's still more to see!

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