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Leek Building Society: Savings reviews

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4.90
Based on 3,485 reviews, last reviewed 28th Mar 2025
555% increase in 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
94%
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5%
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1%
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0%
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0%

Latest highest rating:

5

The staff are most helpful - very friendly & accommo... The staff are most helpful - very friendly & accommodating Reviewed on: 28th March 2025
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Latest lowest rating:

1

Cannot access account & stuck in a lockout loop I've had a savings account for almost a year and as we all know we shouldn't use the same passwords and codes for more than one place or write them do... Read more Reviewed on: 4th March 2025
VladelMC's avatar
VladelMC
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About this product

Leek Building Society savings reviews can help you to find out more about life at Leek Building Society. How easy is it to contact Leek Building Society? And how friendly are they? Our Leek Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Leek Building Society Savings reviews (3485)

Cannot access account & stuck in a lockout loop

1
I've had a savings account for almost a year and as we all know we shouldn't use the same passwords and codes for more than one place or write them down. This means that if you have an account you don't access very often this can be very troublesome. So i needed a reminder of my username because a PC will not remember it when accessing the site, i then needed a password so i requested a reset, trying to use the reset you need your memorable word and it appears that i have remembered it incorrectly so i attempt to reset my memorable word and then bang. The account i can manage online means i have to call them the next day to regain access. I phoned the next morning and waited all day to be called back, they unlocked me and of course i had my username and a password reset link, it then asked me my memorable word which i don't have and when i clicked reset, i'm locked out again and have to get back on the phone but luckily the phone lines were still supposed to be open for another fifteen minutes but i got voicemail. So i will now be on day three tomorrow and all i'm trying to do now is close my account and run a mile. Reviewed on: 4th March 2025
VladelMC's avatar
VladelMC
Reply from Leek Building Society Thank you for taking the time to leave us a review. We’re sorry to hear about the difficulties that you’ve experienced when attempting to log into ‘Leek Online’ and that our staff were already busy assisting other customers when you called us about this yesterday. Our Savings Team will be happy to talk you through the steps that you’ll need to take to unlock your ‘Leek Online’ profile and they can be contacted on 0808 281 9308 between 9am & 5pm Monday to Friday. Alternatively, please e-mail us at [email protected] with your contact details and a preferred call back time (again, between 9am & 5pm Monday to Friday) and a member of staff will call you directly to talk you through things. Once again, we’re very sorry for any frustration this situation may have caused and we look forward to speaking with you in order to get this resolved. Kind Regards Dave @ Leek BS Response date: 5th March 2025
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Leek Building Society

Treat you like a person, not a statistic

5
Very friendly staff every time I go into the branch. The Online offering is easy to use and simple to set up. Competitive savings rates. Reviewed on: 2nd March 2025
Diane F's avatar
Diane F

STAFF ARE ALWAYS WILLING TO GO THE EXTRA MILE TO HEL...

5
STAFF ARE ALWAYS WILLING TO GO THE EXTRA MILE TO HELP CUSTOMERS Reviewed on: 1st March 2025
John Malpass's avatar
John Malpass

In branch service review

5
Nothing to do - very satisfied with the service. Reviewed on: 28th February 2025

In branch service review

5
Accessibility and can talk to people face-to-face. Reviewed on: 28th February 2025

In branch service review

5
Good service, nothing is too much trouble. Reviewed on: 28th February 2025

In branch service review

5
Very helpful and lots of patience. Reviewed on: 28th February 2025

In branch service review

5
Great staff, very knowledgeable and friendly service. Reviewed on: 28th February 2025

In branch service review

5
Opened an account for my daughter - lovely staff at Cheadle. Reviewed on: 28th February 2025

In branch service review

5
Always received fantastic service. Reviewed on: 28th February 2025

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