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Lloyds Bank: Avios Rewards Credit Card reviews

Name: Avios Rewards Credit Card
Rating: 3.91 (57 reviews)

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3.94

Based on 57 reviews, last reviewed 5th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

39%

32%

16%

Latest highest rating:

5

Ist Class Product Fantastic product and service. Would recommend it to anyone Reviewed on: 5th September 2024

Latest lowest rating:

1

Lloyds are rubbish! Lloyds are rubbish! They reduced my credit card limit from £4,500 to £850 with no warning or communication. I had to get 2 more credit cards to pay ... Read more Reviewed on: 12th April 2024

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About this product

Lloyds Bank Avios Rewards Credit Card reviews can help you to find out about the pros and cons of the Avios Rewards Credit Card credit card. What kind of features do Lloyds Bank customers like? Find out more about the Lloyds Bank Avios Rewards Credit Card by reading our trusted Smart Money People reviews. You can also write your own Lloyds Bank Avios Rewards Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

Lloyds Bank Avios Rewards Credit Card reviews (57)

Review of the Lloyds Bank, Avios Rewards Credit Card:

Solved my problem immediately

Lloyds have been very helpful in solving a problem with my lloyds credit card. I had overpaid leaving a large credit on the credit card. I rang Lloyds and within a couple of minutes I was through to a member of the team who solved the issue within seconds. They re credited my current account with the overspend immediately and without any fees. This was brilliant customer service Reviewed on: 26th August 2015

Integrated banking

With standardised user interfaces across the Lloyds Banking Group it is easy to keep apace with the ever persistent fintech product changes for example with the move from Avios to Cashback. Furthermore this is backed up with real user support from well briefed staff both on the phone and at the local stores that get full marks for continuing to function during the lockdown. Reviewed on: 15th June 2021

I was customer for 25 years...BECOME WORSE BANK..THEY TAKING MONEY FROM MY ACCOUNTS

I banked for over 25 years with this Bank, recent years this becomes more of harassing companies which you definitely wish to stay far away from. Recently I reported i have difficulty to pay off credit card, it was 1st time ever issue with repayment. It was only around £400. Soon as I filled in form online, they debited my current account with any outstanding balance on my credit card. Took numerous phonecalls, the customer service is most difficult i ever ckme across. They keep trying to divorce problems back to myself and not take any responsibility for what they have done...left me with no money on my current account in difficult situation. Furthermore I purchased covid 19 test kit, the service with results wasn't provided, 50% customers made complaint and I still could make dispute valid with the bank. Each customer service advisor was advised that I phoned in and to refuse to dispute amount for this purchase. They charge interest when is not due. Most awful and stressful time to call them or make any complaints. Reviewed on: 20th May 2021

Great customer experience - an old nag!

I tried to speak to someone from the fraud team yesterday evening and again today, regarding an unauthorised transaction on my card. The queue is over an hour long, that is after waiting to speak to someone for 20 minutes to get put in the queue. Being told that we are particularly busy and call volumes are exceptionally high doesn't cut it. We are all exceptionally busy, don't patronise your customers by treating them like their time is worth nothing. This bank was once a thoroughbred but now struggles to even be an old nag! Reviewed on: 8th May 2021

Outstanding

Excellent customer service. Extremely advanced in saving & managing your money Reviewed on: 26th March 2021

great product

We've been using this for years - great product Reviewed on: 9th February 2020

Not as good as it was

This used to be a dual Amex and Mastercard giving experiences as well as air miles but Amex was withdrawn and less Avios are now awarded. In addition, it appears that these cannot now be exchanged for theatre tickets. Service remains good however. Reviewed on: 29th December 2019

Change of terms

Shame they removed the free non-sterling transactions, was a very useful benefit. Good app, easy to track spend and make payments. Reviewed on: 21st August 2019

Lloyds Insurance

Excellent service with Avios Credit card Reviewed on: 15th August 2019

Good customer service but points don't add up to much

I have been collecting airmiles for years but the points don't get you very far. I think it would have been better to collect tesco points and change them for air miles. Reviewed on: 15th April 2019

Great rewards

It's certainly one of the better cars out there, attractive benefits and really useful rewards too ! Reviewed on: 22nd November 2018

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