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Review of the Lloyds Bank, Avios Rewards Credit Card:

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I was customer for 25 years...BECOME WORSE BANK..THEY TAKING MONEY FROM MY ACCOUNTS

I banked for over 25 years with this Bank, recent years this becomes more of harassing companies which you definitely wish to stay far away from. Recently I reported i have difficulty to pay off credit card, it was 1st time ever issue with repayment. It was only around £400. Soon as I filled in form online, they debited my current account with any outstanding balance on my credit card. Took numerous phonecalls, the customer service is most difficult i ever ckme across. They keep trying to divorce problems back to myself and not take any responsibility for what they have done...left me with no money on my current account in difficult situation. Furthermore I purchased covid 19 test kit, the service with results wasn't provided, 50% customers made complaint and I still could make dispute valid with the bank. Each customer service advisor was advised that I phoned in and to refuse to dispute amount for this purchase. They charge interest when is not due. Most awful and stressful time to call them or make any complaints. Reviewed on: 20th May 2021

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